What is Userpilot?
Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Userpilot?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Help Screens
Content Creation
Contextual Guidance
Process Flows
Lightweight Automation
Dashboard
Content Management
Analytics and Reporting
Vendor Capability Ratings
Breadth of Features
Vendor Support
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Userpilot Reviews
Maria Carla G.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Feb 2023
Easy to use and good results
Likeliness to Recommend
What differentiates Userpilot from other similar products?
I don´t really know competitors for Userpilot, since I am quite happy with the tool
What is your favorite aspect of this product?
the modals and onboarding products
What do you dislike most about this product?
the UI of the dashboard could be easier
What recommendations would you give to someone considering this product?
Buy it, it is really useful and will improve your user´s onboarding experience
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shazaman K.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Fantastic tech Support and product
Likeliness to Recommend
What differentiates Userpilot from other similar products?
Tech Support is great
What is your favorite aspect of this product?
Checklists and tech Support
What do you dislike most about this product?
Technical Knowledge is required
What recommendations would you give to someone considering this product?
Go for it. Has got good features
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Duncan-J L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Userpilot is an amazing application.
Likeliness to Recommend
What differentiates Userpilot from other similar products?
The platform contains a ton of options but the wonderful part is that they keep adding new ones as well based on the comments and requirements of their customers, I have had a meeting with the merchandise managers and shared openly my comments and necessities and they were quite attentive and even shared with me their roadmaps so that I know what to expect.
What is your favorite aspect of this product?
Their support team is simply wonderful particularly Yaz Bostami, for every issue we share with them they get back to us promptly and always come back with a solution in an exceedingly professional approach so that our workflow isn’t interrupted. It’s utterly customizable to your style liking. Straightforward to use interface. The support team is amazing with their response time and is often able to give help.
What do you dislike most about this product?
Some additional information needs to be acquired to understand some of the additional technical uses, however, this is often terribly straightforward to obtain through watching some of their facilitated videos or perhaps a couple of youtube videos.
What recommendations would you give to someone considering this product?
The most effective part regarding Userpilot is that it’s perpetually being updated with new options and improvements. The team is additionally extraordinarily responsive to feedback and suggestions. I extremely advocate Userpilot to anyone trying to boost their product’ UX. I feel the fact that you just can build your flows inside your app (using the extension) is also a massive profit which several of the other tools don’t cater for.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring