Userpilot
7.6 / 10

What is Userpilot?

Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.

Company Details


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Userpilot Ratings

Real user data aggregated to summarize the product performance and customer experience.

91 Likeliness to Recommend

100 Plan to Renew

97 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userpilot?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 81

Account Health Tracking

91

Reporting and Analytics

89

Customer Scorecards

86

Centralized Note Taking

83

Onboarding Collateral Management

83

Onboarding Portal

82

Surveys and Polling

76

CRM Integration

75

Onboarding Workflow Management

68

Vendor Capability Ratings

Average 78

Availability and Quality of Training

100

Breadth of Features

100

Ease of Customization

100

Ease of Data Integration

100

Ease of Implementation

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Usability and Intuitiveness

100

Vendor Support

100

Business Value Created

87

Userpilot Reviews

Pedro T.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

interesting tool for several functionalities

Likeliness to Recommend

10 / 10

What differentiates Userpilot from other similar products?

User Pilot offers a suite of tools that make it possible to insert flows and messages in our company's products. With its functionalities, we were able to implement more assertive onboarding processes and improve the relationship and communication with our customers.

What is your favorite aspect of this product?

It is an easy-to-use product, which allows several possibilities and offers ready-to-use templates.

What do you dislike most about this product?

The implementation process can be a little complex and the analytical part offers few reports.

What recommendations would you give to someone considering this product?

If you need a product to improve communication with your customers, User Pilot offers a series of resources, from marketing related to support that will help you in your day to day.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Natalia S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Keeps the customer interested in the product

Likeliness to Recommend

9 / 10

What differentiates Userpilot from other similar products?

It is more a tool to know the product experiences that the clients have had in a professional way, it improves decision-making, increases the response capacities in terms of campaigns and improves the interactions of the clients regarding their behavior, the tool allows to know even how each user perceives the product and how they value it even in its evolution

What is your favorite aspect of this product?

What I like is that it follows the product throughout the process and the professional has access to data that is important to create better methods, thanks even to user comments, allowing them to customize based on what the client is looking for.

What do you dislike most about this product?

The tool grows over time, so i don't have any problem with the tool

What recommendations would you give to someone considering this product?

Understands customer behaviors, enables their experience to be improved, and is one of the most accessible of its kind

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Praveen P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

I couldn't have hoped for more from a Product Tour

Likeliness to Recommend

8 / 10

What differentiates Userpilot from other similar products?

We never had any kind of product tour to guide clients through the platform before Userpilot, which might have increased product adoption and independence in our dashboard. Our ability to highlight new announcements and deliver training in an efficient and scalable manner is made possible by Userpilot, and the branding customisation makes it appear as though it is a component of our platform.

What is your favorite aspect of this product?

The product tours are what got me interested in Userpilot in the beginning, but what I really love about it is the customer experience. I felt like I had support at every stage of the process, from learning and onboarding to technical support. As a novice in the field of product marketing, the degree of flexibility and customization is very valuable. It's also great to be able to wring ideas from the system. A tool I never intended to use, the Resource Center, will also be launched because I'm excited to offer clients such a powerful capability.

What do you dislike most about this product?

I find it a little difficult to understand and navigate the analytics, especially when I want to see a breakdown of the users. Other than that, there are a few bugs here and there, but the team is very responsive, and any problems are resolved right away.

What recommendations would you give to someone considering this product?

The software, which was very efficient and simple to use, was used to evaluate how customers appeared on the platform and to explain use cases to customers.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation