What is Userpilot?
Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.
Company Details
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Get AssistanceUserpilot Ratings
Real user data aggregated to summarize the product performance and customer experience.
91 Likeliness to Recommend
100 Plan to Renew
97 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Userpilot?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Account Health Tracking
Reporting and Analytics
Customer Scorecards
Centralized Note Taking
Onboarding Collateral Management
Onboarding Portal
Surveys and Polling
CRM Integration
Onboarding Workflow Management
Vendor Capability Ratings
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Ease of Customization
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
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Userpilot Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Provide excellent customer service
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Farah B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
Userpilot Doubles user activation rates.
Likeliness to Recommend
What differentiates Userpilot from other similar products?
Easy to use, all with no coding. No need to get back to the development team. Great support team available whenever needed.
What is your favorite aspect of this product?
Userpilot includes many features that help us increate our activation rates, all in one platform with no coding. Offering in app support, the A/B testing, analytics, and the ability to set goals and define the JTBD for each user persona / segment
What do you dislike most about this product?
Nothing to mention
What recommendations would you give to someone considering this product?
Userpilot is your go for tool to increate user activation and adoption
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Edwin G.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2022
A great SaaS for customer engagement
Likeliness to Recommend
What differentiates Userpilot from other similar products?
The implementation is very easy plus UX is great - it's basically advanced drag and drop to implement your customer engagement flow
What is your favorite aspect of this product?
Ease of implementation of custom engagement flows, the product works great in general and it allows you to deploy your idea very quikcly
What do you dislike most about this product?
Lack of customer support - there is no chat so in case of any questions you need to write an email
What recommendations would you give to someone considering this product?
It's a great product - yes. probably its functionality can be implemented internally by backend and frontend software engineers, but it dramatically saves your time and resources.
Pros
- Reliable
- Unique Features
- Saves Time
- Client's Interest First