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UKG

UKG Pro

Composite Score

8.3 /10

CX Score

8.3 /10

287 Reviews Write a Review

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In Partnership With SelectHub

Software Claimed

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

11% Neutral

85% Positive

Pros

Respectful
Acts with Integrity
Reliable
Altruistic

Feature Ratings

Average 77

Employee Record

Payroll Administration

Scheduling

Time and Attendance

Position Management

Self-Service Applicant Portal

Workforce Planning

Performance Management

Talent Management

Talent Acquisition

Learning and Development

Vendor Capability Ratings

Average 77

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Payroll

Score 8.3

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Score 8.2

View UKG Pro in this category (opens in a new tab)

Talent Management

Score 7.5

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Score 7.4

View UKG Pro in this category (opens in a new tab)

UKG Pro Screenshots

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro Reviews

Mohini G.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

A reliable HR and payroll solution.

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

Unlike many HR systems that focus on just one function, it brings payroll, HR management, and workforce analytics together in a single platform. This makes it easier for teams to manage people-related processes without switching between different tools.

What is your favorite aspect of this product?

The platform makes handling HR tasks and payroll much easier with its organized interface. It helps with employee management, time tracking, and benefits administration in a way that saves time and effort. The reporting tools also provide useful insights that support better decision making.

What do you dislike most about this product?

Sometimes the system can be slow when navigating between modules, and certain features require multiple steps that could be simplified. The customization options are helpful but not always as flexible as expected.

What recommendations would you give to someone considering this product?

It is well suited for mid to large sized organizations that want to streamline payroll and HR processes while also gaining more visibility into workforce data.

Pros

Saves Time
Client's Interest First
Over Delivered
Includes Product Enhancements

Cons

Vendor Friendly Policies

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2025

Comprehensive and powerful HR solution

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Maxmillah I.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Fantastic platform for scheduling and much more.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I really appreciate having greater control over my schedule information including workers hours, days off and scheduled hours. I love how easy it is to access everything at once which saves a lot of time.

What is your favorite aspect of this product?

I like the fact that it is very easy to see your schedule and also it is very easy to clock in. I like how it keeps track of everything you need to run a good business. Also, you can manage payroll and everything with UKG Pro.

What do you dislike most about this product?

UKG Pro has everything i need to run a successful business. There's nothing to dislike about it.

What recommendations would you give to someone considering this product?

UKG Pro is amazing. I highly recommend it.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

UKG Pro

Software Claimed

What is UKG Pro?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

UKG Pro Ratings

86 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Screenshots

Payroll

UKG Pro Downloads

UKG Pro Solution Guide

Why Choose UKG?

Your Essential Guide to Buying HR Software in 2026

The Complete AI Playbook for HR Executives

UKG Pro Videos

UKG Pro

UKG Pro Reviews

Mohini G.

A reliable HR and payroll solution.

Likeliness to Recommend

Pros

Cons

Comprehensive and powerful HR solution

Likeliness to Recommend

Pros

Maxmillah I.

Fantastic platform for scheduling and much more.

Likeliness to Recommend

Pros

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Feature Ratings

Employee Record

Payroll Administration

Scheduling

Time and Attendance

Position Management

Self-Service Applicant Portal

Workforce Planning

Performance Management

Talent Management

Talent Acquisition

Learning and Development

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support