Typeform Logo
Typeform Logo
Typeform

Typeform

Composite Score
7.6 /10
CX Score
7.3 /10
Category
Typeform
7.6 /10

What is Typeform?

Typeform turns average forms & surveys into a powerful brand communication tool for your business. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

Company Details


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Awards & Recognition

Typeform won the following awards in the Online Forms category

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Typeform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Typeform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

80 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Typeform?

6% Negative
14% Neutral
80% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Enables Productivity

Feature Ratings

Average 84

Workflow Automation

87

State Transformation

87

Drag and Drop Design

87

Mobility

85

Field Configuration and Customization

85

Security

83

APIs and Integration

82

Electronic Signatures

82

Data Analysis and Survey Function

81

Version Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

89

Quality of Features

85

Ease of Data Integration

85

Availability and Quality of Training

84

Business Value Created

83

Ease of Customization

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

78

Breadth of Features

78

Vendor Support

78

Typeform Reviews

Paweł M.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Amazing UX and design but prohibitive pricing

Likeliness to Recommend

6 /10

What differentiates Typeform from other similar products?

Typeform initially distinguished itself with its exceptional user experience and sleek design. Unlike traditional forms, Typeform offered an interactive, conversational approach that captivated users and increased response rates. This innovation set it apart as a leader in the industry when we first chose it.

What is your favorite aspect of this product?

The standout feature of Typeform is its intuitive interface and engaging design. The platform makes creating forms a seamless process, with drag-and-drop functionality and customizable templates. Its ability to make surveys feel less like a chore and more like a conversation significantly enhances user engagement and data quality.

What do you dislike most about this product?

Over time, Typeform's pricing structure has become increasingly prohibitive. As a frontrunner in the market, the company seemed to leverage its position to maintain high prices, which can be a burden for businesses with budget constraints. Additionally, while the design remains impressive, the features haven't evolved sufficiently to justify these costs, especially with new competitors offering comparable services at more competitive rates.

What recommendations would you give to someone considering this product?

For those considering Typeform, it's crucial to weigh the cost against the benefits. While the user experience is outstanding, consider whether the pricing aligns with your business needs and budget. Explore other platforms that may offer similar features with better value for money. If you choose Typeform, ensure that you fully utilize its capabilities to maximize your investment.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Generous
  • Charges for Enhancements

Carolyn F W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

User-Centric Form Building with Typeform

Likeliness to Recommend

8 /10

What differentiates Typeform from other similar products?

Typeform stands out because it prioritizes making the form filling experience conversational and user-centered. Compared to other form builders, this one stands out thanks to its dynamic layout and innovative question display method. Data collection seems less tedious as the user journey becomes more enjoyable.

What is your favorite aspect of this product?

Personally, I think the most attractive aspect of Typeform is how well designed and simple the user interface is. Creating forms is an aesthetically rewarding experience and the ability to see results in real time makes feedback a breeze. From fonts to graphics, customization options provide a fully customized form building experience.

What do you dislike most about this product?

Typeform's aesthetic excellence is undeniable, but the platform's emphasis on design may turn off customers looking for a more standardized, data-centric approach. Some may long for the simpler template options of older, more conventional form builders.

What recommendations would you give to someone considering this product?

Typeform is the best choice for consumers who value an interactive, user-centered data collection method. Design aesthetics and conversational tone should take priority. Typeform will definitely live up to your expectations if your organization prioritizes interactive user experiences when collecting data.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Acts with Integrity

Jamie C.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Conversational forms like no other.

Likeliness to Recommend

10 /10

What differentiates Typeform from other similar products?

Typeform does a good job integrating with important third party software solutions we make use of at work, on a regular basis. As a result of this, data capturing and transfer is a lot easier and effective. Another value we derive from this , is that we have been able to increase the channels through which we share our Typeform surveys by leveraging its integration with third party software tools.

What is your favorite aspect of this product?

The biggest selling point of forms and survey pages created with Typeform for me , is that they are tailored for mobile device screens . This is of importance to my organization because the majority of our survey respondents access our surveys via their mobile devices.

What do you dislike most about this product?

At this point in time, there is no way for respondents to my surveys created with Typeform to edit their responses after submission. I will also like Typeform to provide a single form view question presentation option to users.

What recommendations would you give to someone considering this product?

There is always the need for new teams looking to adopt a tool like Typeform , to first give it a trial and decide if it meets their survey needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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