Tidio Logo Award Winner Product Badge
Tidio Logo Award Winner Product Badge
Tidio

Tidio

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Tidio
9.1 /10

What is Tidio?

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Company Details


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Awards & Recognition

Tidio won the following awards in the Chatbots category

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Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Scheduled Availability

88

Translation

86

Knowledgebase

86

Workflow Processing

86

Multi-channel

85

Integration With CRM

83

Leads Generation

83

Application Programming Interface

82

Learning and Adaptability

82

Voice or Text Input

82

Personalized Service

81

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Ease of Customization

85

Usability and Intuitiveness

84

Quality of Features

82

Ease of IT Administration

81

Availability and Quality of Training

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Vendor Support

79

Tidio Reviews

Shivam Singh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but some features are paid.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

What makes Tidio different is that it puts live chat, chatbots, and email marketing together in one platform, which makes it easier for businesses to handle customer conversations and automate their responses.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its all-in-one approach, which lets businesses manage live chats, chatbots, and email marketing seamlessly. This integration saves time and makes it easier to keep track of customer interactions.

What do you dislike most about this product?

Tidio is that some advanced features may require a paid plan, which could limit functionality for smaller businesses or those just starting out.

What recommendations would you give to someone considering this product?

If you’re thinking about using Tidio, I suggest trying the free version first to see if it works for you before moving to a paid plan for extra features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sanskar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but limits advanced features.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it’s super easy to use and combines live chat with AI chatbots, making it perfect for small businesses to connect with customers in real-time across various platforms.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its user-friendly design, which allows businesses to set up live chat and chatbots quickly without needing technical skills.

What do you dislike most about this product?

Tidio is that while it's great for basic needs, some advanced features are only available in the paid plans, which could be a drawback for smaller businesses.

What recommendations would you give to someone considering this product?

If you're thinking about using Tidio, it's a solid option for small businesses, but be ready to upgrade to a paid plan if you want access to more advanced features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Akash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good features, but pricey for advanced options.

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

Tidio is different because it combines live chat and chatbot features in a single platform, which lets businesses interact with customers in real time while also automating responses. Plus, it integrates easily with popular e-commerce platforms like Shopify and WordPress, making it simple for online stores to enhance customer support.

What is your favorite aspect of this product?

My favorite aspect of Tidio is its seamless combination of live chat and chatbot features. This allows businesses to provide instant support to customers while also automating routine inquiries, which helps improve response times and overall customer satisfaction.

What do you dislike most about this product?

What I dislike most about Tidio is that some of its more advanced features are only available in the higher pricing plans, which can make it less accessible for small businesses or those just starting out. Additionally, the customization options for the chat interface could be more extensive to better match brand styles.

What recommendations would you give to someone considering this product?

If you're considering Tidio, start with the free plan to see if it fits your needs. Check the pricing options to understand what features are included, and think about how you'll use the live chat and chatbot together to support your customers.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies
  • Helps Innovate

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