Tidio

What differentiates Tidio from other similar products?

Tidio offers canned responses that an agent can save to provide quick replies to common similar questions as this saves more time from operators responding to questions each time. They have an AI chatbot that runs on both chat widget and on social media tools which other tools do not offer and this sets Tidio to be so different from other tools

What is your favorite aspect of this product?

Tidio currently supports Video calling on the live chat widget and this has turned to be my best feature from the live typing insights because customer feel loved while communicating with support team on video call and has improved a lot of engagements. Also Tidio pricing offers a greater value for money to smaller businesses because a single license can be used by three agents unlike other tools where one have to pay per user, per month

What do you dislike most about this product?

Other features of Tidio like the email marketing feature and the SMTP configurations are still in Beta state. While using the SMTP, verification fails to complete and you can only use the forwarding rule to respond to client's question through email which does not offer professional communication.

What recommendations would you give to someone considering this product?

Tidio is great and at an affordable pricing and for this, I would recommend it.

What differentiates Tidio from other similar products?

This software can be effortlessly modified and utilized to match our website and theme. Its interface is straightforward and organized, enhancing its accessibility. We have the flexibility to tailor the bots to our requirements, such as triggering the chatbox to appear when a visitor lands on the site for the first time or interacts with specific sections of the website. It offers a high degree of customization.

What is your favorite aspect of this product?

Integrating Tidio into our website was a swift and straightforward process. I haven't utilized it for clients yet, but I intend to do so next year. There's an abundance of customization options available, even with the free plan. This is particularly beneficial when gathering information from customers who might be inquiring about or seeking details about a range of services. A feature I particularly appreciate is the ability to configure the bot to only show up on the website when staff members are logged in and prepared to continue the conversation after the bot has guided the potential customer through a specific funnel.

What do you dislike most about this product?

A downside is that it doesn't support multiple triggers for a bot. For instance, if I want the bot to be activated when a user visits the home page and the same bot to be activated when a user types a specific word, this isn't feasible. Additionally, confirmation texts such as 'message sent' are not always accurate. There are instances where the message might not have been sent, yet I still receive the confirmation message.

What recommendations would you give to someone considering this product?

Tidio assists in sifting through commonly asked questions and directing more particular inquiries to the appropriate department. This efficiency eliminates the need for redundant discussions via phone or email, with the added advantage of gathering data and contact details that we might typically overlook.