What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
2
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Translation
Scheduled Availability
Application Programming Interface
Knowledgebase
Multi-channel
Workflow Processing
Integration With CRM
Leads Generation
Learning and Adaptability
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Tidio Reviews
Bahati Asher F.
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
user interface is professional to access chat
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio does not have WhatsApp integration as channel service nor knowledgebase, as well the team at at Tidio does not work 24/7 and hence do not provide enough technical support to users
What is your favorite aspect of this product?
Pricing of the software is very user friendly that even smaller businesses may use the premium version of the software and has the best user interface for a quicker navigation
What do you dislike most about this product?
Support is too limited since the team do not work 24/7 like other providers and they do not have WhatsApp integration hence making communication to other social media channels so limited
What recommendations would you give to someone considering this product?
I would recommend a friend to buy the software if they need to provide a quicker live chat to clients on the website because t
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zedekiah B.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2022
Perfect Chatbot For Business
Likeliness to Recommend
What differentiates Tidio from other similar products?
What makes Tidio different is it's customization capabilities. It's also easy to setup
What is your favorite aspect of this product?
First Tidio is cost effective It's simple and effective The software is easy to setup It's a great chatbot for business
What do you dislike most about this product?
No worries with Tidio. Works as expected
What recommendations would you give to someone considering this product?
Tidio is what every business needs. It's affordable and highly effective
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Andrea G.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Reliable and Easy to Use Live Chat Platform
Likeliness to Recommend
What differentiates Tidio from other similar products?
We only evaluated but didn’t implement tawk.to. Unlike Tidio, tawk.to has a complex process of creating and integrating chatbots to the website.
What is your favorite aspect of this product?
It is a great wordpress live chat plugin that has mobile application both for Android and iOS. Has a clean UI and was easy to implement.
What do you dislike most about this product?
I have not yet discovered any flaw associated with this live chat platform.
What recommendations would you give to someone considering this product?
Seek support from the vendor for whitepapers if it tends to be overwhelming to integrate this tool to website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing