SurveySparrow Logo
SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

Composite Score
8.2 /10
CX Score
8.3 /10
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SurveySparrow
8.2 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

4
Since last award

82 Plan to Renew

8
Since last award

86 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

9% Negative
6% Neutral
85% Positive

Pros

  • Saves Time
  • Reliable
  • Unique Features
  • Helps Innovate

Feature Ratings

Average 80

Pulse Surveys

83

Audience Segmentation

82

Social Recognition

82

Templates & Question Library

80

Benchmarking

80

Dashboards and Visualization

78

Analytics and Reporting

78

Questionnaire Design/Survey Builder

77

Automatic Notifications

76

Action Planning

74

Vendor Capability Ratings

Average 78

Ease of Customization

80

Ease of Implementation

80

Business Value Created

80

Ease of Data Integration

79

Ease of IT Administration

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

76

Quality of Features

75

Vendor Support

75

Breadth of Features

70

SurveySparrow Reviews

Roshan G.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product to start with

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

Conversational interface - Survey questions are displayed in a chat-like interface rather than a traditional survey form. This makes responding more intuitive and engaging. Smart logic - Advanced skip logic and piping allows for more customized survey flows based on respondent answers. Reduces irrelevant questions. Mobile optimized - Fully responsive design across mobile, tablet, and desktop. Many surveys are completed on mobile so this is essential. Emojis and GIFs - Ability to add visual elements makes surveys more fun and brandable. Emojis can convey question intent.

What is your favorite aspect of this product?

The conversational interface - Mimicking chat makes the survey taking experience more interactive and natural. Advanced skip logic - Only seeing relevant questions tailored to each response reduces fatigue. Real-time analytics - Getting data analyzed instantly allows for quick insights and pivot if needed. Offline mode - Being able to collect responses offline enables research in remote areas with connectivity issues. Custom branding - Matching survey styling with existing brand identity makes it more professional. Ease of use - The intuitive interface means minimal training needed for researchers and participants.

What do you dislike most about this product?

Only supports basic question types - Lacks some more advanced question formats like slider, heat maps, grids, etc. which may limit survey design flexibility. Steep learning curve - The conversational UI and piping logic can have a more complex editing workflow compared to simpler survey builders. Could cause frustration for first-time users. Limited custom styling - While there are some branding options, SurveySparrow may not allow extensive visual customization for those wanting a highly tailored look.

What recommendations would you give to someone considering this product?

Try the free version first - Take advantage of the free plan to build and test a survey before committing to a paid subscription. This will allow you to evaluate the platform. Review question types - Make sure the available question formats suit your survey needs. The conversational UI relies heavily on text rather than things like photo and video questions. Plan your logic carefully - Think through skip patterns and piping early so they don't become overly complex. Map out flows on paper before building in the tool.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Clifton J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

SurveySparrow has an interactive UI and forms

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It helped me collect the necessary data in the shortest amount of time because it is intuitive and aesthetically pleasing.

What is your favorite aspect of this product?

Review submission is simple, and the benefits make it worthwhile for me to do so. I really like their logo. It's uncomplicated and perfectly represents the organization as a whole. It was simple to implement, and the results from my data collection efforts improved greatly as a result. I found it to be useful and will continue to implement it into future polls.

What do you dislike most about this product?

There are instances when the surveys seem redundant in comparison to others I've completed using SurveySparrow and elsewhere. While I appreciate the incentives for completing surveys, I believe that some improvements might be made to the questionnaires themselves.

What recommendations would you give to someone considering this product?

SurveySparrow solves the issue of finding worthwhile surveys to fill one's spare time with that also pay out rather well.

Pros

  • Enables Productivity
  • Saves Time
  • Helps Innovate
  • Reliable

Dmytro V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Easy-to-use online survey platform

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

Overall, we have been very pleased with our time with SurveyMonkey; we have been able to quickly and easily design numerous interesting and useful questionnaires. The platform's wide selection of features and survey questions makes it easy to design and administer surveys that yield useful information for the business. In addition, we have been able to gain a deeper and more lasting understanding of the data thanks to its sophisticated analysis tools. Anyone looking for a robust yet reasonably priced online survey solution should strongly consider it.

What is your favorite aspect of this product?

SurveySparrow is not only powerful, but also incredibly intuitive and reasonably priced, which gives me numerous advantages for my business. It's amazing how quickly and easily survey data can be collected and analyzed. SurveySparrow's advanced analytics tools allow us to interpret survey results and better understand the data we collect, and the platform's wide selection of questions and customization options allow us to create engaging and effective surveys with little to no technical knowledge. All in all, this is a great option for anyone looking for a robust, easy-to-use and reasonably priced online survey tool.

What do you dislike most about this product?

Not as customizable as other online survey tools, so customization is limited. Lacks compatibility with external systems and applications.

What recommendations would you give to someone considering this product?

It is the most efficient and comprehensive software for data collection. We have been able to collect a wide variety of information that will be useful for future decision making. It has had a significant impact on advancing the state of the art in data collection. It is a great resource for anyone wishing to improve their own personal and group participation through methodical improvement. This system provides a means to conduct surveys.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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