What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Unique Features
- Saves Time
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Templates & Question Library
Role and User Management
Branching and Logic
Multi-Channel Distribution
Multi-Media Support
APIs and Integration
Data Analysis and Visualization
3rd-Party Integrations
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Implementation
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
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SurveySparrow Reviews
Dakshita D.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
User Experience
What is your favorite aspect of this product?
Customized templates
What do you dislike most about this product?
Bit Pricey
What recommendations would you give to someone considering this product?
Make it a little bit more affordable for students and learners
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation
Cody R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Great for those who want more than Google Forms!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The ability to do customer branches and options while also having a free tier and interactive analytics
What is your favorite aspect of this product?
The ability to create branches based on a survey response or choice
What do you dislike most about this product?
Free trial response limit. I understand why they have it in place, so I can't blame them but it is something I wish was increased. So if you are needing to survey more then 100 people, you will need to sign up for a full account and skip the trial. Likely worth it though Review collected by and hosted on G2.com.
What recommendations would you give to someone considering this product?
Test it out. The free trial means you have no reason not to. Just beware it is limited to 100 responses
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Chris P.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jun 2021
Great features for survey tool
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
I liked some of the pre-built functionality of Survey Sparrow. The onboarding process guided me along the path I needed to go.
What is your favorite aspect of this product?
The onboarding was easy.
What do you dislike most about this product?
It may not be the right fit for everyone.
What recommendations would you give to someone considering this product?
Survey Sparrow is likely a better fit for niche industries compared to survey monkey or other similar tools.
Pros
- Effective Service
- Saves Time
- Trustworthy
- Efficient Service