What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
94 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Publishing
Visual Analytics
Collaboration
Dashboards and Reporting
Audience Segmentation
Influencer Identification
Competitor Tracking
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
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Sprout Social Enterprise Reviews
Kara D.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2024
Range of Features, Not Easy to Find Them All
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
It has a large range of unique features.
What is your favorite aspect of this product?
There are many ways to review previous content and view different results.
What do you dislike most about this product?
With having so many features, some are hard to find and is not very intuitive.
What recommendations would you give to someone considering this product?
Do an in-depth, recorded walk-through with their support team to better understand all the features and where to find them.
Pros
- Trustworthy
- Unique Features
- Saves Time
- Fair
- Role: Sales Marketing
- Industry: Electronics
- Involvement: Business Leader or Manager
Submitted Jan 2024
Easy to use
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Cy S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2023
Easy to use, ideal for smaller companies
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Great platform for monitoring and managing social discussion
What is your favorite aspect of this product?
Tracking competitors and keywords
What do you dislike most about this product?
The news-feed style UI felt dated/hard to navigate
What recommendations would you give to someone considering this product?
If you're a smaller business, this can be a great tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing