What is Sprout Social Enterprise?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
94 Plan to Renew
2
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Enterprise?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Publishing
Visual Analytics
Collaboration
Dashboards and Reporting
Audience Segmentation
Influencer Identification
Competitor Tracking
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
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Sprout Social Enterprise Reviews
Danny L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2024
Well-structured, sometimes limited in capabilities
Likeliness to Recommend
What differentiates Sprout Social Enterprise from other similar products?
Their client services team is quite responsive, and usually somewhat helpful
What is your favorite aspect of this product?
The ease of scheduling posts across a large number of social accounts well in advance
What do you dislike most about this product?
Many of the more handful tools were recently taken away from basic accounts and locked under "premium account" status
What recommendations would you give to someone considering this product?
If you're looking for a fairly intuitive, easy-to-use social media management tool — Sprout Social does a pretty good job.
Pros
- Enables Productivity
- Inspires Innovation
- Respectful
- Acts with Integrity
Cons
- Less Effective Service
- Role: Consultant
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Jan 2024
Absolutely fantastic product!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Charges for Enhancements
Brendon O.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Fantastic!
Likeliness to Recommend
What is your favorite aspect of this product?
Scheduling
What do you dislike most about this product?
Data can be hard to interpret at times
What recommendations would you give to someone considering this product?
Just do it!
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Continually Improving Product