What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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71 Likeliness to Recommend
3
Since last award
88 Plan to Renew
2
Since last award
71 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+71 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Fair
- Enables Productivity
- Effective Service
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Asset Management
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of Customization
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Sprinklr Social Reviews
Dancan K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Apr 2021
A Fantastic Product For Social Media Management
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr Modern Engagement is different in many ways but I will list one - It handled social media core function flawlessly and has never failed.
What is your favorite aspect of this product?
My favorite aspect of this tool is that it is a comprehensive social media management tool. It is affordable and it makes everything effortless from scheduling posts and managing our pages.
What do you dislike most about this product?
Sprinklr Modern Engagement is great and I have no bad blood with this tool.
What recommendations would you give to someone considering this product?
Sprinklr Modern Engagement has been a great software and it works well and for this reason, I recommend this tool.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
RUTH W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2020
efficient social media manager
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr offers all round functionality and more when it comes to social media management ranging from listening , moderation, advertising and analytics
What is your favorite aspect of this product?
One can get their social team together on board on Sprinklr to allow them do things such as content creation, customer care and posting. The case management service allows one to group complaints and questions from different social media platforms that are the same into one category so one can tend to them as a group not as individuals which can be exhausting. Sprinklr can access almost every social media platform.
What do you dislike most about this product?
There is nothing so far we dislike about Sprinklr .
What recommendations would you give to someone considering this product?
I highly recommend Sprinklr to any organization that want to manage their social media effectively while remaining relevant.
Pros
- Efficient Service
- Caring
- Saves Time
- Acts with Integrity