Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Sprinklr Social
7.6 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

6
Since last award

92 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative
15% Neutral
81% Positive

Pros

  • Respectful
  • Enables Productivity
  • Effective Service
  • Fair

Feature Ratings

Average 82

Dashboards and Visualization

87

Social Media Channel Integration Outbound

86

Social Response Management

86

Social Asset Management

84

Social Post Archival

84

Campaign Execution

84

Social Media Channel Integration Inbound

84

Social Moderation and Workflow Management

81

Trend Analysis

79

Contextual Analysis

79

Sentiment Analysis

76

Vendor Capability Ratings

Average 76

Quality of Features

81

Availability and Quality of Training

77

Vendor Support

77

Ease of Customization

77

Ease of Data Integration

77

Product Strategy and Rate of Improvement

76

Ease of Implementation

76

Business Value Created

76

Breadth of Features

75

Usability and Intuitiveness

73

Ease of IT Administration

71

Sprinklr Social Reviews

Tamika M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Scheduling posts on multiple linked social network

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr stands our for having a much more stable connection in network integrations, speed in sending publications, complete analysis and real-time statistics on the reach of publications, and scheduling publications at specific times.

What is your favorite aspect of this product?

I liked the way I can manage social networks simultaneously, I can manage Linkedin, Instagram and many more social networks for my company. I like being able to upload posts instantly to all networks, just create the post in the Sprinklr platform and send it to all networks with a single button. I also liked being able to have access to a single inbox, where all messages from the connected networks arrive, it has saved me a lot of time.

What do you dislike most about this product?

There is currently no mobile platform where I can view the feed of all my social networks connected to Sprinklr Socail. A fully functional mobile app like the desktop version woould be great.

What recommendations would you give to someone considering this product?

I recommend doing the integrations correctly, otherwise you will have problems consulting data and statistics in real time despite being able to send publications from Sprinklr, a complete and correct integration is necessary.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Corey W.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Take a little learning, then it's great

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

I like that it is great for enterprises that might want to suggest content to other areas of the company. Hootsuite does not have a good way to do this.

What is your favorite aspect of this product?

I like the suggestions feature. It saves me a lot of time finding content.

What do you dislike most about this product?

It can be a lot to learn at first since there are so many modules. After you figure out which ones you REALLY need, it's much easier.

What recommendations would you give to someone considering this product?

Go through trainings to see if you need software at this level. It can do a ton of things, but you may not need all of them. Do a list of all of the things you need first, then find the solution that fits those.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Great product and beautiful visuals

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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