Sprinklr

Sprinklr Social

7.1 /10

62 Reviews

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Company Details

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

71 Likeliness to Recommend

3
Since last award

88 Plan to Renew

2
Since last award

71 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

7% Negative

16% Neutral

77% Positive

Pros

Respectful
Fair
Enables Productivity
Effective Service

Cons

Under Delivered

Feature Ratings

Average 81

Social Media Channel Integration Outbound

Dashboards and Visualization

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 73

Quality of Features

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Sprinklr Social Reviews

Emely P.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Great Tool for Managing All Social Platforms"

Likeliness to Recommend

5 /10

What differentiates Sprinklr Social from other similar products?

It's unique in comparison to other programs because of how quickly, accurately, and effectively it works.

What is your favorite aspect of this product?

Thanks to the convenience of scheduling content across many channels at once, we were able to produce a lot more content in the past year. In addition, we can track the sentiment of our community with the use of the platform's in-built listening dashboards without having to visit each separate platform.

What do you dislike most about this product?

Not a whole lot that bothers us about the system. With so many options, getting up to speed on Sprinklr might be a challenge, but the team behind it has created a wealth of training materials and support channels to get you up and running quickly.

What recommendations would you give to someone considering this product?

This application comes highly recommended by me due to the fact that it provides users with a variety of marketing possibilities and is both safe and dependable.

Pros

Trustworthy
Unique Features
Efficient Service
Effective Service

Muhammad H.

Role: Sales Marketing
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Difficult to Use, But full of features

Likeliness to Recommend

6 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr is one of the best tools for social media listening and asset management of the social media management of your business profile. I haven't seen better asset management in any other platform compared to the sprinklr.

What is your favorite aspect of this product?

Regarding asset management of your social media handles, I think sprinkr does it best. It has very fast data fetching options. Social listening is very very vast as it covers a lot of platforms which make it quite comprehensive while being on the one platform.

What do you dislike most about this product?

I think Sprinklr is loaded with features which makes it awesome obviously but it also make it quite complex. You need a proper hands on experience of Sprinklr to create a dashboard. Yes their support team is good but still 3-4 lectures to create one basic dashboard is too much which can be done in a much simpler way

What recommendations would you give to someone considering this product?

you just need a lot of time integrating it, Once its integrated this will be good and comprehensive tool for Social media.

Pros

Enables Productivity
Includes Product Enhancements
Continually Improving Product
Helps Innovate

Cons

Vendor Friendly Policies
Less Efficient Service
Less Caring

Siddiq K.

Role: C-Level
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Market problem solver product

Likeliness to Recommend

10 /10

What differentiates Sprinklr Social from other similar products?

Analytics and user engagement

What is your favorite aspect of this product?

User Engagement tracking

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

SMB's will highly get benefitted

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sprinklr Social

What is Sprinklr Social?

Company Details

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Awards & Recognition

Sprinklr Social Ratings

71 Likeliness to Recommend

3 Since last award

88 Plan to Renew

2 Since last award

71 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Sprinklr Social?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Sprinklr Social Reviews

Emely P.

"Great Tool for Managing All Social Platforms"

Likeliness to Recommend

Pros

Muhammad H.

Difficult to Use, But full of features

Likeliness to Recommend

Pros

Cons

Siddiq K.

Market problem solver product

Likeliness to Recommend

Pros

Most Popular Sprinklr Social Comparisons

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Meltwater

Agorapulse

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Feature Ratings

Social Media Channel Integration Outbound

Dashboards and Visualization

Social Response Management

Social Asset Management

Social Post Archival

Campaign Execution

Social Media Channel Integration Inbound

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration