Splunk

Splunk IT Service Intelligence

7.8 /10

33 Reviews Write a Review

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What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details

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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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0 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative

4% Neutral

92% Positive

Pros

Enables Productivity
Unique Features
Security Protects
Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

Analyze Activity Data

Analyze Discovery Data

Operational Task Automation

Security Operations Automation

Incident Management Automation

Data Visualization

Machine Learning

Performance & Capacity Management Automation

Explainable and Trainable Algorithms

Problem Management Automation

Vendor Capability Ratings

Average 77

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Splunk IT Service Intelligence Reviews

Ankita S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Expensive

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

machine learning capabilites.

What is your favorite aspect of this product?

data visualization

What do you dislike most about this product?

user interface

What recommendations would you give to someone considering this product?

Machine-learning capabilities list.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joe L.

Role: Operations
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Complicated UI and Searching but Powerful

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Usability is not as intuitive as some other SIEM platforms however with deep knowledge of the platform it exceeds the capability of some other competitors

What is your favorite aspect of this product?

Searching using the query language directly into the main page

What do you dislike most about this product?

Usability of the UI once completed a search. Outdated presentation of information.

What recommendations would you give to someone considering this product?

If the company is highly data-driven, Splunk can be a strong option for performing complex searches. If the main driver is the usability of the monitoring analyst another product should be considered.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Respectful

Cons

Vendor's Interest First

Anshuman B.

Role: Operations
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

The product is a beast!

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

The level of integration with other log sources and visualization capabilities that Splunk has is beyond measure.

What is your favorite aspect of this product?

Search & Reporting app, Alerting and different Splunk apps

What do you dislike most about this product?

Splunk uses SPL which is difficult to learn easily. The training is paid and costly. While the documentation is very well available, a direction needs to be found

What recommendations would you give to someone considering this product?

Splunk is a beast and probably the best tool for security engineers out there

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Splunk IT Service Intelligence

What is Splunk IT Service Intelligence?

Company Details

Need Assistance?

Awards & Recognition

Splunk IT Service Intelligence Ratings

86 Likeliness to Recommend

94 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Splunk IT Service Intelligence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Splunk IT Service Intelligence Reviews

Ankita S.

Expensive

Likeliness to Recommend

Pros

Joe L.

Complicated UI and Searching but Powerful

Likeliness to Recommend

Pros

Cons

Anshuman B.

The product is a beast!

Likeliness to Recommend

Pros

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Feature Ratings

Event & Alert Management Automation

Analyze Activity Data

Analyze Discovery Data

Operational Task Automation

Security Operations Automation

Incident Management Automation

Data Visualization

Machine Learning

Performance & Capacity Management Automation

Explainable and Trainable Algorithms

Problem Management Automation

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Ease of Implementation