What is Splunk IT Service Intelligence?
Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
94 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Splunk IT Service Intelligence?
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Event & Alert Management Automation
Analyze Activity Data
Analyze Discovery Data
Operational Task Automation
Security Operations Automation
Incident Management Automation
Data Visualization
Machine Learning
Performance & Capacity Management Automation
Explainable and Trainable Algorithms
Problem Management Automation
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Splunk IT Service Intelligence Reviews
Krishanu C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use and great features as well.
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
It provides a unified platform for monitoring, troubleshooting and incident response. It incorporates machine learning to analyze vast amounts of data generated by IT systems.it also has features of alerting and incident management. The customization capabilities offered are too good.
What is your favorite aspect of this product?
Machine learning capabilities
What do you dislike most about this product?
The complexity and the learning curve is a bit tough if you are a beginner.
What recommendations would you give to someone considering this product?
When considering the adoption of Splunk AIOps Platform or any similar product, it's important to carefully evaluate the specific needs and requirements of your organization. Here are some recommendations for someone considering Splunk AIOps: Understand Your IT Environment: Assess the complexity and scale of your IT environment. Consider the types of data sources, the volume of data, and the variety of systems in your infrastructure. Evaluate Use Cases: Identify specific use cases and challenges within your IT operations that you intend to address with an AIOps solution.
Pros
- Generous Negotitation
- Effective Service
- Caring
- Respectful
Poonam K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Nov 2023
Features are great!
Likeliness to Recommend
What is your favorite aspect of this product?
Features and functionality of product Integration with enterprise IT and security stack Vendor reputation and next-gen/cloud capabilities Customer Service/Technical SME expertise Cost/licensing models, etc.
What do you dislike most about this product?
Customer service can be more proactive
What recommendations would you give to someone considering this product?
Great product for scalability!
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Inspires Innovation
Arup Kumar P.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Data-driven decisions made easier
Likeliness to Recommend
What differentiates Splunk IT Service Intelligence from other similar products?
Drawing insights from data helped our organisation arrive at important decisions and track metrics crucial to the team's growth and organisation at large. Of all the analysis and insights, we find application performance monitoring and debugging of live issues (from the logs) encountered in production to be most note-worthy.
What is your favorite aspect of this product?
Data at rest or transit is very vulnerable to security attacks This software provides the required security while handling all types of data, be it sensitive or not. Alongside this, its customisation and flexibility are very effective while integrating with other software.
What do you dislike most about this product?
The speed becomes a concern sometimes while handling a disproportionate amount of data. Also, the reliability of the product can be improved because, in recent times, our team faced quite frequent outages.
What recommendations would you give to someone considering this product?
The software is effective only when the amount of data provided is of sufficient amount to draw decisions. So, if your organisation is not dealing with a substantial amount of data and you are expecting good inference from your data, then it may happen that the decisions provided by the software are not very effective from an ROI perspective or blatantly wrong in some cases.
Pros
- Inspires Innovation
- Caring
- Fair
- Helps Innovate
