What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Helps Innovate
- Fair
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Incident Management Automation
Event & Alert Management Automation
Change Control Automation
Problem Management Automation
Analyze Discovery Data
Performance & Capacity Management Automation
Explainable and Trainable Algorithms
Analyze Activity Data
Security Operations Automation
Data Visualization
Operational Task Automation
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Data Integration
Business Value Created
Ease of Implementation
Quality of Features
Usability and Intuitiveness
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ServiceNow IT Service Management Reviews
Balaji m.
- Role: Information Technology
- Industry: Agriculture
- Involvement: IT Leader or Manager
Submitted May 2021
Easy to use but a bit pricey Fantastic product
Likeliness to Recommend
What is your favorite aspect of this product?
Itom producr
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
It helps alot
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Rhenan D.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2021
Easy to use and give a Opex reduction
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Innovation
What is your favorite aspect of this product?
How AIOps works
What do you dislike most about this product?
Coast and plugins
What recommendations would you give to someone considering this product?
To get ITSM, CMDB, ITOM and AIOps components
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Gaurav O.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Fantastic Support team, easy to use
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It is complete and total solution , a leader in ITIL world and makes life simpler and easier with different modules
What is your favorite aspect of this product?
My favorite aspect is ease of use, all modules are stacked and integrated very well, working on it becomes a breeze with minimal training. Exploring it on its own is easy without too much manual reading.
What do you dislike most about this product?
Performance becomes slow over time which is natural and we do add capacity management with time
What recommendations would you give to someone considering this product?
if you are planning to get this product make sure that you go through all the modules and do a trial. it is a bit pricey however ou may find it cost effective with time. especially since it requires minimal training
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy