What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Helps Innovate
- Fair
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Incident Management Automation
Event & Alert Management Automation
Change Control Automation
Problem Management Automation
Analyze Discovery Data
Performance & Capacity Management Automation
Explainable and Trainable Algorithms
Analyze Activity Data
Security Operations Automation
Data Visualization
Operational Task Automation
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Business Value Created
Ease of Data Integration
Ease of Implementation
Quality of Features
Usability and Intuitiveness
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ServiceNow IT Service Management Reviews
saravana kumar B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Fantastic product and customisable
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
I have used Remedy and Service now. Comparatively Service now is more user friendly and more customisable.
What is your favorite aspect of this product?
Easily navigatable User Interface
What do you dislike most about this product?
little bit pricy
What recommendations would you give to someone considering this product?
Clients looking for enterprise level solution can definitely go for this
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Wesley H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
Fantastic incidents tracking capacity.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It has an available helpdesk where our technical support team can create tickets on behalf of callers that need assistance with some technology. And those of us who are to navigate service now can create our own tickets. The platform works well our IT related technical activities.
What is your favorite aspect of this product?
Creating tickets for incidents is very straightforward. We are able to easily trigger workflows and create and assign tasks to different support groups to provide solutions to the problems. I also love the fact that it is highly customizable we are able to build the forms we want and use the forms for building reports to track our progress.
What do you dislike most about this product?
We have to pay extra for additional services which are often very expensive. Tasks like server discovery and retrieval of information from the servers on network need payment.
What recommendations would you give to someone considering this product?
ServiceNow have a very quick and responsive support team. It is suitable for companies that need need an easy way to distribute tickets and also have a large service desk that needs to address issues and requests for several users.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
Good analyzation tool.
Likeliness to Recommend
Pros
- Enables Productivity
- Respectful
- Helps Innovate
- Performance Enhancing