What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
2
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Helps Innovate
- Fair
- Unique Features
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Incident Management Automation
Event & Alert Management Automation
Change Control Automation
Problem Management Automation
Analyze Discovery Data
Performance & Capacity Management Automation
Explainable and Trainable Algorithms
Analyze Activity Data
Security Operations Automation
Data Visualization
Operational Task Automation
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Business Value Created
Ease of Data Integration
Ease of Implementation
Quality of Features
Usability and Intuitiveness
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ServiceNow IT Service Management Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jun 2021
Good overall platform.
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Caring
Cons
- Vendor's Interest First
- Under Delivered
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Delivered what it promised
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Srinivas K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2021
Single Platform for requirements
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow is a Single Platform for ITSM, ITOM, Secops, HR ITBM etc..
What is your favorite aspect of this product?
ITSM, and ITOM and SAM
What do you dislike most about this product?
Event management needs to be improved
What recommendations would you give to someone considering this product?
its great tools for enterprises who want to invest for longterm, it will provide ROI, if it's been utilized fully.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing