What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Auditing
Role-Based Access
Auto-Discovery
Integrations
Analytics and Reporting
Predictive Analytics
CI Attribute Detailing
License Management
Assign Dispositions
Dependency Mapping
Vendor Capability Ratings
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
ServiceNow CMDB Reviews
Olugbenga Temitope O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Great Application Module
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
Easy configuration
What is your favorite aspect of this product?
Ability to track CI lifecycles and link our CIs with the Incidents
What do you dislike most about this product?
none that I can think of
What recommendations would you give to someone considering this product?
it very easy to manage configuration and relationships
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
A unique experience
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Security Protects
Cons
- Less Fair
Jagdeep R.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Mar 2023
Great product
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
Easy to use and very detailed
What is your favorite aspect of this product?
connectivity with asset management
What do you dislike most about this product?
It some times crashes
What recommendations would you give to someone considering this product?
All in one program
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing