What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Auditing
Role-Based Access
Auto-Discovery
Integrations
Analytics and Reporting
Predictive Analytics
CI Attribute Detailing
License Management
Assign Dispositions
Dependency Mapping
Vendor Capability Ratings
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
ServiceNow CMDB Reviews
Kiran G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Excellent CMDB builder.
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
ServiceNow CMDB is a unique product, in the past we have used Salesforce RemedyForce CMDB, which is now a legacy application for us. ServiceNow CMDB has capability to store all the CIs and map them to the related CIs in hirerachy which helps us to keep the configuration details of the servers in line. In other applications I don't find the steamlined process that I find in Snow
What is your favorite aspect of this product?
My favourite aspect of the ServiceNow CMDB is it's discovery and CI mapping parts. We just need to create an service account and can start the discovery of the applications/servers instantly. It automatically maps the discovered server's to realted CIs.
What do you dislike most about this product?
There's nothing much to dislike about ServiceNow CMDB as it is currently the best player in the market.
What recommendations would you give to someone considering this product?
If you want to keep a clean and organized DB of your organisation CIs please go with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Nov 2023
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Caring
Nicolas G.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
It is an intuitive and easy-to-use software!
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
Unlike other software from the same branch, servicenow has many integrations with different types of software.
What is your favorite aspect of this product?
Connection with the customer, after-sales service, and the generation of value that it gives to the company, very productive.
What do you dislike most about this product?
You have to have arduous training to be able to use servicenow 100%
What recommendations would you give to someone considering this product?
If you are looking for help desk and asset management software, this is your best option (ITSM, ITAM, ITOM
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Saves Time