What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Auditing
Role-Based Access
Auto-Discovery
Integrations
Analytics and Reporting
Predictive Analytics
CI Attribute Detailing
License Management
Assign Dispositions
Dependency Mapping
Vendor Capability Ratings
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
ServiceNow CMDB Reviews
Karan B.
- Role: Consultant
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jun 2023
Numerous features
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
Robust Change Management System. Gives reminders at every stage and helps in assigning the change requests to correct teams and keeps records of emails in the platform itself. Also, offers inbuilt reporting capabilities. This feature helps to visualize effectively to the stakeholders about the completion of data in the CMDB, helps to achieve KPIs, and is also useful while auditing.
What is your favorite aspect of this product?
Auto-discovery is the best feature. It can populate the fields according to the rules set up and can be integrated with different data tools like Axonius, Qualys, bluecat, etc.
What do you dislike most about this product?
The platform is complex in terms of implementation as it takes a lot of time to set it up.
What recommendations would you give to someone considering this product?
There is ample training available to learn this tool. Do training properly to understand the procedures and implementation phases. Understand how the hierarchy works in the platforms.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
MUHAMMED SHIYAD C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2023
Exploring ServiceNow CMDB: A Comprehensive Review
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
ServiceNow CMDB stands out from other similar products due to its comprehensive and configurable approach to IT asset management. It offers a centralized repository for IT asset data, enabling organizations to gain a better understanding of their IT environment and improve decision-making. Additionally, ServiceNow CMDB provides robust automation and orchestration capabilities, making it easier to manage complex IT processes and workflows. The platform also offers a wide range of integrations with third-party tools and platforms, further extending its capabilities.
What is your favorite aspect of this product?
Its comprehensive IT asset management capabilities, automation and orchestration features, and wide range of integrations with third-party tools and platforms
What do you dislike most about this product?
Overloaded dependency when integrating with third party tools.
What recommendations would you give to someone considering this product?
Clearly define your IT asset management needs and objectives before evaluating the platform to ensure it aligns with your goals. Evaluate the platform's scalability, security, and integration capabilities to ensure it meets your organization's requirements.
Pros
- Inspires Innovation
- Saves Time
- Continually Improving Product
- Reliable
Olugbenga Temitope O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Great Application Module
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
Easy configuration
What is your favorite aspect of this product?
Ability to track CI lifecycles and link our CIs with the Incidents
What do you dislike most about this product?
none that I can think of
What recommendations would you give to someone considering this product?
it very easy to manage configuration and relationships
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing