ServiceNow

ServiceNow App Engine

8.1 /10

31 Reviews Write a Review

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What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

87 Likeliness to Recommend

98 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Saves Time

Feature Ratings

Average 85

Process Workflow Designer

BPMN Compliance

In-App Automated Workflows

Low-Code Automation

Process Library

External Application Data Connectors

Process Automation Templates

Customizable Performance Dashboards

Content Management

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 8.2

View ServiceNow App Engine in this category (opens in a new tab)

ServiceNow App Engine Reviews

Divi S.

Role: Information Technology
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Best Ticketing Tool

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

Even though it offers many solutions, it occasionally moves slowly. However, altogether, it's the best we've worked on to manage our financials. We had to connect with the ServiceNow team to manage and do maintenance jobs to speed up the processing.

What is your favorite aspect of this product?

Since this is integrated to PowerBI, PowerBI users may view real-time data. The IT staff may automate the development and testing aspects of change management thanks to Servicenow Devops. We can build any report utilising its highly useful customised report feature, and we can even automate such reports using the scheduling option.

What do you dislike most about this product?

They must enhance their customer service to respond to inquiries from customers quickly so that we may complete our task on schedule. Additionally, because their software is expensive, many businesses do not use it.

What recommendations would you give to someone considering this product?

Because it offers a dashboard that I can customise to my convenience, it helps me keep track of my daily tasks and Tickets that have been waiting in my bin for a while. across order to discover how to troubleshoot an unfamiliar task, I may also search an issue across the entire organisation and the knowledge base using global search.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Arunraj G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Good solution

Likeliness to Recommend

8 /10

What differentiates ServiceNow App Engine from other similar products?

Its a Unique solution

What is your favorite aspect of this product?

Content Management

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Go for it and you will like it

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Inspires Innovation

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2023

Feature Rich Product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

ServiceNow App Engine Ratings

87 Likeliness to Recommend

98 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Low-Code Business Process Management - Midmarket

ServiceNow App Engine Reviews

Divi S.

Best Ticketing Tool

Likeliness to Recommend

Pros

Arunraj G.

Good solution

Likeliness to Recommend

Pros

Feature Rich Product

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

Process Workflow Designer

BPMN Compliance

In-App Automated Workflows

Low-Code Automation

Process Library

External Application Data Connectors

Process Automation Templates

Customizable Performance Dashboards

Content Management

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Ease of Customization