What is ServiceNow App Engine?
The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow App Engine Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow App Engine.
87 Likeliness to Recommend
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow App Engine?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Process Workflow Designer
BPMN Compliance
In-App Automated Workflows
Low-Code Automation
Process Library
External Application Data Connectors
Process Automation Templates
Customizable Performance Dashboards
Content Management
Collaboration
Real-time Process Analysis
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Quality of Features
Ease of Customization
Also Featured in...
ServiceNow App Engine Reviews
Anil K.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2021
Nice product which ease your optimization process!
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
It is easy to scale and helps in data integration fast. It optimize real time.
What is your favorite aspect of this product?
Distributed application and insightful dashboard. Unique product features.
What do you dislike most about this product?
Slow support while having the critical issues.
What recommendations would you give to someone considering this product?
Identify the area of challenges and integrate the SAP optimizer accordingly. It will help you a lot.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Vincent C.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Lots of features but challenging to setup
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
ServiceNow has a lot of useful features. The automations and ability to customize is a great asset to have available.
What is your favorite aspect of this product?
The automations for established processes and work flows to collaborate with multiple teams.
What do you dislike most about this product?
It's complex to update and manage processes.
What recommendations would you give to someone considering this product?
Engage with a professional team to implement the goals of the project. Don't try to learn it while implementing.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Saves Time
Cons
- Less Efficient Service
- Less Effective Service
Thandapani A.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great tool to track and tackle down incidents
Likeliness to Recommend
What differentiates ServiceNow App Engine from other similar products?
Higher Return on Investment (ROI) You want to see the highest possible ROI on business solutions you adopt. Spending excess time setting up software, working through errors, or waiting to hear back from a representative can turn you away from otherwise helpful tools. Your solution should not be more trouble than it is worth, so opting for automation tools that are easy to use and manage is a must
What is your favorite aspect of this product?
Discovery for Configuration / Asset. Consistent look / feel across different practices. Ability to integrate with other systems / tools (i.e. Navvia).
What do you dislike most about this product?
Creating custom search queries Workflow designer Initial Setup
What recommendations would you give to someone considering this product?
Improvements on below will be highly appreciated. Slower loading times: Because the system is so large, it is very slow at times. Complicated search: The ticket search system is not very intuitive. Down time: Have had issues in the past where the system would go down.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Fair