ServiceNow

ServiceNow App Engine

8.2 /10

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details

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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

11 Top Rated Features

2023

ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

5% Negative

1% Neutral

94% Positive

Pros

Inspires Innovation
Enables Productivity
Reliable
Helps Innovate

Feature Ratings

Average 85

Real-time Process Analysis

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Process Workflow Designer

BPMN Compliance

Permissions and Governance

Process Library

Vendor Capability Ratings

Average 80

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Low-Code Business Process Management - Enterprise

Score 8.1

View ServiceNow App Engine in this category (opens in a new tab)

ServiceNow App Engine Reviews

Tosin D.

Role: Operations
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

The ease of collaboration sells the product

Likeliness to Recommend

10 /10

What differentiates ServiceNow App Engine from other similar products?

ServiceNow App Engine emphasizes a low-code development approach, allowing users to create applications with minimal hand-coding.

What is your favorite aspect of this product?

Users can automate workflows and processes, reducing manual intervention and improving overall efficiency.

What do you dislike most about this product?

I dont have any dislikes

What recommendations would you give to someone considering this product?

Ensure to train your users for easy adoption

Pros

Continually Improving Product
Performance Enhancing
Inspires Innovation
Client Friendly Policies

Paul M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

App templates are very helpful for many use cases.

Likeliness to Recommend

8 /10

What differentiates ServiceNow App Engine from other similar products?

Low-code options to build what could be fairly code-heavy applications. The framework is very helpful at times, especially for users who do not have extensive knowledge of building application framework

What is your favorite aspect of this product?

The framework

What do you dislike most about this product?

Weird bugs

What recommendations would you give to someone considering this product?

Read documentation, watch video tutorials, explore through all of the features.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Unique Features

João G.

Role: Operations
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

A good solution for the use of low code.

Likeliness to Recommend

7 /10

What differentiates ServiceNow App Engine from other similar products?

App Engine excels due to its robust integration capabilities, scalability, and extensive workflow automation, setting it apart from other comparable products.

What is your favorite aspect of this product?

its robust integration capabilities, scalability, and extensive workflow automation, setting it apart from other comparable products.

What do you dislike most about this product?

Complexity in customization and a steeper learning curve can be drawbacks of ServiceNow App Engine.

What recommendations would you give to someone considering this product?

investing in comprehensive documentation and support resources can contribute to overall product success.

Pros

Inspires Innovation
Continually Improving Product
Reliable
Enables Productivity

Cons

Wastes Time
Commodity Features
Less Effective Service

ServiceNow App Engine

What is ServiceNow App Engine?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

ServiceNow App Engine Ratings

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love ServiceNow App Engine?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Library A repository of documented processes which can be accessed for revision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Low-Code Business Process Management - Enterprise

ServiceNow App Engine Reviews

Tosin D.

The ease of collaboration sells the product

Likeliness to Recommend

Pros

Paul M.

App templates are very helpful for many use cases.

Likeliness to Recommend

Pros

João G.

A good solution for the use of low code.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Real-time Process Analysis

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Content Management

Collaboration

Process Workflow Designer

BPMN Compliance

Permissions and Governance

Process Library

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement