Salesforce.com Inc

Salesforce Platform

8.7 /10

47 Reviews Write a Review

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What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

2% Negative

2% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 81

Application Security

Collaboration

Cloud Deployment

Role-Based Access Management

Audit Trail

Cross-Platform Deployment

Import and Export Capabilities

End to End Lifecycle Management

Backend Coding and Scripting

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Implementation

Salesforce Platform Reviews

swaraj K.

Role: Consultant
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

A Transformational Tool for Streamlined Sales Proc

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Salesforce Platform differentiates itself from other similar products through its extensive customization and flexibility. It offers a wide range of tools and features, including declarative development, Visualforce, and Lightning components, empowering businesses to tailor the platform to their specific needs. This level of customization sets Salesforce apart and enables organizations to create highly personalized and scalable solutions for their sales processes.

What is your favorite aspect of this product?

One of the favorite aspects of Salesforce is its comprehensive suite of features and functionalities. From lead management and opportunity tracking to forecasting and analytics, Salesforce offers a wide range of tools that empower sales teams to streamline their processes, enhance collaboration, and drive revenue growth. Its user-friendly interface and extensive integration capabilities are also highly appreciated by users.

What do you dislike most about this product?

While Salesforce is a highly regarded platform, some users have expressed concerns about its initial complexity for new users. Additionally, the learning curve associated with mastering all the features can be challenging. Lastly, the cost of certain editions and add-ons may be a drawback for businesses on a tight budget.

What recommendations would you give to someone considering this product?

If you are considering Salesforce, here are a few recommendations: Thoroughly evaluate your business needs and ensure that Salesforce aligns with your requirements. Invest in comprehensive training and leverage available resources to maximize your understanding and utilization of the platform. Develop a clear implementation plan, considering your business processes and goals, to ensure a smooth and successful adoption of Salesforce.

Pros

Enables Productivity
Trustworthy
Security Protects
Helps Innovate

Cons

Wastes Time
Under Delivered

Lisbeth G.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product to track leads and contacts

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

It’s easy to use and can help organizations track leads that can become customers

What is your favorite aspect of this product?

I love how easy it is to use it

What do you dislike most about this product?

You need an admin to set up

What recommendations would you give to someone considering this product?

Learn as much as you can before purchasing to see if it’s a good fit for your organization

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Ingrid M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Robust software, works great overall

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Possibility to integrate different softwares with the platform. However, it’s not perfect

What is your favorite aspect of this product?

The fact that it’s possible to integrate different softwares and it helps with case management

What do you dislike most about this product?

It’s slow, the UI is outdated and despite the fact it facilitates the integration with different softwares, it’s not always seamless, especially with phone/chat features

What recommendations would you give to someone considering this product?

It works good overall, it’s a great software. But it can be hard work with integrations

Pros

Respectful
Helps Innovate
Reliable
Performance Enhancing

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Audit Trail View all previous activity including any recent edits and user access.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

swaraj K.

A Transformational Tool for Streamlined Sales Proc

Likeliness to Recommend

Pros

Cons

Lisbeth G.

Fantastic product to track leads and contacts

Likeliness to Recommend

Pros

Ingrid M.

Robust software, works great overall

Likeliness to Recommend

Pros

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Feature Ratings

Application Security

Collaboration

Cloud Deployment

Role-Based Access Management

Audit Trail

Cross-Platform Deployment

Import and Export Capabilities

End to End Lifecycle Management

Backend Coding and Scripting

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Capability Ratings

Ease of Customization

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of Implementation