Salesforce.com Inc

Salesforce Platform

Composite Score

8.8 /10

CX Score

9.1 /10

62 Reviews Write a Review

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What is Salesforce Platform?

The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.

Company Details

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Awards & Recognition

Salesforce Platform won the following awards in the Low-Code Development Tools category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

12 Top Rated Features

2023

Salesforce Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Platform?

1% Negative

2% Neutral

97% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Application Security

Collaboration

Role-Based Access Management

Cross-Platform Deployment

Cloud Deployment

Audit Trail

End to End Lifecycle Management

Import and Export Capabilities

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Community and Marketplace

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Salesforce Platform Reviews

Vamsi M.

Role: Consultant
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Highly Customizable, and Easy-to-Use CRM Platform

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Salesforce Provides an ecosystem of cloud-based services and products which meets the requirements of various use cases. It is helping organisations across different domains such as health care to shift their businesses to cloud solutions, Salesforce Platform is highly extensive and easy to learn. We can change it as per our business needs. It provides a complete 360 product where all the data can be tracked and stored in one place instead of having multiple storage for different domains.

What is your favorite aspect of this product?

There are many advantages of using Salesforce for your business needs, 1. Centralised Data management: All your data is stored in one Platform, so you don't have to look anywhere. 2. Customization and Flexibility: Salesforce Allows you to customise its platform as per your needs. 3. Automation: There are various Automation Tools like WOrkflows, and Process Builder which you can use to automate various business requirements.

What do you dislike most about this product?

Recently, Salesforce seems to have increased its prices for various products. But I feel Salesforce could leverage AI and try to reduce its cost.

What recommendations would you give to someone considering this product?

If you have a problem which you're trying to solve and want to quickly scale up your business. Salesforce is the right product for you. Salesforce offers a wide variety of products helpful for product, marketing and sales teams.

Pros

Caring
Respectful
Helps Innovate
Continually Improving Product

Cons

Charges for Enhancements

Mehmet Emin O.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Huge but expensive

Likeliness to Recommend

8 /10

What differentiates Salesforce Platform from other similar products?

Provides a lot of data for my consumers

What is your favorite aspect of this product?

Versatility of data and detailsd tables

What do you dislike most about this product?

For SMEs such as ours the implementation might be costly

What recommendations would you give to someone considering this product?

I guess everyday usage will be better day by day, just be patient

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shashank N.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Excellent products for all business types.

Likeliness to Recommend

10 /10

What differentiates Salesforce Platform from other similar products?

Traction provided after using Salesforce is excellent. Improved my business.

What is your favorite aspect of this product?

I have used CRM from salesforce and it had proven wonderful results over the last year and the traction it created for my business is excellent. The customer interactions after using the product helped grow my small business. Proven to provide wonderful results.

What do you dislike most about this product?

CRM is quite expensive compared to other products in the industry but the features it provides is proven worth it. I had been using Microsoft dynamic 365 before but compared to that , Salesforce has been efficient.

What recommendations would you give to someone considering this product?

Please go for it. Totally worth for any business types. Highly recommended.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Salesforce Platform

What is Salesforce Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Salesforce Platform Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Salesforce Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Collaboration View all previous activities including any recent edits and user access.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Audit Trail View all previous activity including any recent edits and user access.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Import and Export Capabilities Import and convert legacy or applications built using other development tools into the tool and export development artifacts to other tools and archives.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce Platform Reviews

Vamsi M.

Highly Customizable, and Easy-to-Use CRM Platform

Likeliness to Recommend

Pros

Cons

Mehmet Emin O.

Huge but expensive

Likeliness to Recommend

Pros

Shashank N.

Excellent products for all business types.

Likeliness to Recommend

Pros

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Feature Ratings

Application Security

Collaboration

Role-Based Access Management

Cross-Platform Deployment

Cloud Deployment

Audit Trail

End to End Lifecycle Management

Import and Export Capabilities

Application Inventory and Dashboard

Data and Entity Mapping

Vendor Community and Marketplace

Vendor Capability Ratings

Business Value Created

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation