Robin Customer Reviews 2024

Robin

7.0 /10

What is Robin?

Make every space and desk simple to book and colleagues easy to find. With real-time analytics, ensure every square foot of your office supports employee productivity and engagement for the whole company, even as work changes.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Robin won the following awards in the Space Management category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Robin Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robin.

83 Likeliness to Recommend

3
Since last award

79 Plan to Renew

8
Since last award

76 Satisfaction of Cost Relative to Value

3
Since last award

{y}

{name}

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robin?

5% Negative

21% Neutral

74% Positive

Pros

Trustworthy
Saves Time
Client Friendly Policies
Friendly Negotiation

Feature Ratings

Average 80

Workspace Maps/Floorplans

Workflows and Notifications

Reservation System

Multi Device Capability

API Integration

Dashboards and Reporting

Phone Integration

Administrator Controls

Space Descriptions

Custom Search

Badging and Sensor Integration

Vendor Capability Ratings

Average 78

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Vendor Support

Robin Reviews

Courtney C.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great integration! Really enjoyed this!

Likeliness to Recommend

4 /10

What differentiates Robin from other similar products?

The adaptability of the product

What is your favorite aspect of this product?

The integration which was great

What do you dislike most about this product?

Lots of glitches

What recommendations would you give to someone considering this product?

Read all troubleshooting options

Pros

Unique Features
Efficient Service
Client's Interest First
Over Delivered

Cons

Less Fair

Philippe D.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use

Likeliness to Recommend

8 /10

What differentiates Robin from other similar products?

I don't have much experience working with similar products

What is your favorite aspect of this product?

It is very user friendly and displays well

What do you dislike most about this product?

It could be a bit more appealing to look at

What recommendations would you give to someone considering this product?

I think this gets the job done

Pros

Reliable
Saves Time
Helps Innovate
Performance Enhancing

Cons

Commodity Features

Ashu K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

"Robin - Swift and Effective!"

Likeliness to Recommend

8 /10

What differentiates Robin from other similar products?

Robin's analytics are one of its most useful aspects. I'd say they're far and away superior than other solutions on the market in providing insight into your business.

What is your favorite aspect of this product?

The simplicity of usage and setup. Because of the recent epidemic and the necessity for hoteled workstations, we signed up for Robin. Robin makes it quite simple to build up new meeting rooms or workstations and block off desks. There are several options available to help you recreate your workplace area, and it is very configurable. When it comes to signing up for desks, the staff also finds it quite user-friendly.

What do you dislike most about this product?

There's nothing I hate about Robin; it's extremely easy to set up and utilise.

What recommendations would you give to someone considering this product?

Set it up right away, but evaluate it after three months to see if you can enhance once you've figured out how you're going to use it.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Saves Time

Robin

What is Robin?

Company Details

Need Assistance?

Awards & Recognition

Robin Ratings

83 Likeliness to Recommend

3 Since last award

79 Plan to Renew

8 Since last award

76 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Robin?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workspace Maps/Floorplans View floorplans from an interactive map to visualize capacity, customize desk assignment types (assigned, flexible etc.), and view availability.

Workflows and Notifications Ability to automate cleaning notifications, scheduling and other key messaging.

Reservation System Easily view and manage previous and upcoming desk bookings, and manage check-in/check-out .

Multi Device Capability Book using mobile, tablet, desktop, kiosks or via a web portal.

API Integration API integrations with enterprise apps (e.g. Office365, CMMS, Air Quality/HVAC)

Dashboards and Reporting Look up profile information, space planning insights, booking reports, adoption rates, real-time occupancy data.

Phone Integration Ability to have the correct phone/messaging set up at the desk when booked (PBX).

Administrator Controls Determine who can book where and when, team booking restriction (neighborhoods), booking quotas or other custom rules or restrictions

Space Descriptions Ability to add attributes to spaces such as location, lighting, equipment, etc.

Custom Search Ability to find colleagues, amenities, floors, desks etc/ to aid in bookings.

Badging and Sensor Integration Ability to integrate with badging systems or sensors to automate occupancy tracking and/or manage environment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Robin Reviews

Courtney C.

Great integration! Really enjoyed this!

Likeliness to Recommend

Pros

Cons

Philippe D.

Easy to use

Likeliness to Recommend

Pros

Cons

Ashu K.

"Robin - Swift and Effective!"

Likeliness to Recommend

Pros

3
Since last award

8
Since last award

3
Since last award

Feature Ratings

Workspace Maps/Floorplans

Workflows and Notifications

Reservation System

Multi Device Capability

API Integration

Dashboards and Reporting

Phone Integration

Administrator Controls

Space Descriptions

Custom Search

Badging and Sensor Integration

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Vendor Support