What is Planhat?
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat combines an elegant user experience with powerful enterprise architecture to offer simple solutions to complex business problems. From customer success to sales to marketing to product to finance, Planhat helps you help your customers achieve their goals.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Planhat?
Pros
- Generous Negotitation
- Client Friendly Policies
- Fair
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Omnichannel Integration
Real Time Capabilities
Data Security
Behavioral Triggers
Data Aggregation
CRM Integration
Data Enrichment
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
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Planhat Reviews
Martha D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Caring
Levi C.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Feb 2024
A clear standout in it’s space!
Likeliness to Recommend
What differentiates Planhat from other similar products?
User-friendliness really comes to mind here. It’s easy to train new people on, and navigation is quite seamless and pragmatic.
What is your favorite aspect of this product?
The organizational abilities that it has brought to my career is priceless.
What do you dislike most about this product?
Sometimes it can be sluggish, but that could also just be a physical bandwidth issue on my side.
What recommendations would you give to someone considering this product?
A very holistic organizational product for your business.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Leonardo B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
A world of customization possibilities!
Likeliness to Recommend
What differentiates Planhat from other similar products?
You can customize literally everything. The possibilities are just amazing, making the workflows and playbooks much more accurate. The dashboards are also very good and there's always a possibility to cross different information, my job was easier with Planhat.
What is your favorite aspect of this product?
Definitely the customization of dashboards, workflows and playbooks.
What do you dislike most about this product?
There's a lot you can do with Planhat, but in the same time, sometimes it can be a little hard to find specifical things because there's a lot of information. As an end user, I think that some pages/features could be reorganized.
What recommendations would you give to someone considering this product?
You will not regret! If you need a reliable platform for the onboarding process, you will not be disappointed. If you need a reliable platform for the ongoing process, you will not be disappointed as well, actually, you'll be very surprised with all the customer data available and possibilities of customization.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service