What is Planhat?
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat combines an elegant user experience with powerful enterprise architecture to offer simple solutions to complex business problems. From customer success to sales to marketing to product to finance, Planhat helps you help your customers achieve their goals.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Planhat?
Pros
- Generous Negotitation
- Client Friendly Policies
- Fair
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Omnichannel Integration
Real Time Capabilities
Data Security
Behavioral Triggers
Data Aggregation
CRM Integration
Data Enrichment
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
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Planhat Reviews
Emily R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Easy to use
Likeliness to Recommend
What differentiates Planhat from other similar products?
It is a very flexible and powerful customer success platform
What is your favorite aspect of this product?
Can analyse user behaviour
What do you dislike most about this product?
CRM integration could be made easier
What recommendations would you give to someone considering this product?
Ensure that you are investing in training to fully make the most of this platform
Pros
- Trustworthy
- Fair
- Efficient Service
- Caring
Camila C.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2024
Easy to use, features are good as well
Likeliness to Recommend
What differentiates Planhat from other similar products?
I really like the integrations and the features
What is your favorite aspect of this product?
Creating dashboards, customer journey and internal implementation
What do you dislike most about this product?
Sometimes it is quite hard to create new dashboards
What recommendations would you give to someone considering this product?
I highly recommend using it, it is super helpful and you can do a lot of thing in Planhat
Pros
- Enables Productivity
- Client Friendly Policies
- Fair
- Friendly Negotiation
Ed A.
- Role: Consultant
- Industry: Media
- Involvement: Initial Implementation
Submitted Mar 2024
Great product, but have clear plan for use/rollout
Likeliness to Recommend
What differentiates Planhat from other similar products?
It’s flexibility
What is your favorite aspect of this product?
Health ratiings
What do you dislike most about this product?
Complexity in setting up and operational management
What recommendations would you give to someone considering this product?
Get data ready and chose true data source. Hire a operations person to support on it’s management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Less Respectful
- Less Efficient Service