What is Planhat?
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat combines an elegant user experience with powerful enterprise architecture to offer simple solutions to complex business problems. From customer success to sales to marketing to product to finance, Planhat helps you help your customers achieve their goals.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePlanhat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Planhat.
83 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Planhat?
Pros
- Generous Negotitation
- Client Friendly Policies
- Fair
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Omnichannel Integration
Real Time Capabilities
Data Security
Behavioral Triggers
Data Aggregation
CRM Integration
Data Enrichment
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Also Featured in...
Planhat Reviews
Gabriela r.
- Role: Finance
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Mar 2024
Fantastic product but for me its espencive a littl
Likeliness to Recommend
What differentiates Planhat from other similar products?
More easy to use
What is your favorite aspect of this product?
Newperspective of everithing
What do you dislike most about this product?
Nothing else
What recommendations would you give to someone considering this product?
Eu avaliaria bem pro proximo
Pros
- Efficient Service
- Effective Service
- Caring
- Client Friendly Policies
Camila y.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Very good product
Likeliness to Recommend
What differentiates Planhat from other similar products?
Usability’s and efficient
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
The lag that has sometimes
What recommendations would you give to someone considering this product?
O would recommmend to enhance the core
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joel B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Great CRM tool
Likeliness to Recommend
What differentiates Planhat from other similar products?
The playbooks feature was key for us
What is your favorite aspect of this product?
Playbooks and email outreach
What do you dislike most about this product?
The report feature can be improved
What recommendations would you give to someone considering this product?
It’s a great crm tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing