What is Planhat?
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat combines an elegant user experience with powerful enterprise architecture to offer simple solutions to complex business problems. From customer success to sales to marketing to product to finance, Planhat helps you help your customers achieve their goals.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePlanhat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Planhat.
83 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Planhat?
Pros
- Generous Negotitation
- Client Friendly Policies
- Fair
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Omnichannel Integration
Real Time Capabilities
Data Security
Behavioral Triggers
Data Aggregation
CRM Integration
Data Enrichment
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Also Featured in...
Planhat Reviews
Artyom C.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Interesting tool with lots of capabilities
Likeliness to Recommend
What differentiates Planhat from other similar products?
I think the analytical capabilities and inter-object formulas with the automation allows you to do a lot from a CS perspective.
What is your favorite aspect of this product?
How you can almost modify anything and they give you and absolute blank canvas to create your own dashboards
What do you dislike most about this product?
How complex it is to actually use. That’s why they have TAMs and are releasing courses and docs. Unreliability, since August we’ve had a lot of issues arise the releases aren’t checked properly. Almost all times there was a release there was also an issue attached to it.
What recommendations would you give to someone considering this product?
This is not a buy and immediate fix type of solution. You have to consider that you will need one person mainly focusing just on this product. They will also need a bit of time to understand how the product works too.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Cons
- Less Respectful
- Vendor's Interest First
- Under Delivered
Lucas S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Excellent support on implementation, post-sales
Likeliness to Recommend
What differentiates Planhat from other similar products?
Nothing special, but price and quality of support
What is your favorite aspect of this product?
Customer Care
What do you dislike most about this product?
Cost to add more customization
What recommendations would you give to someone considering this product?
Keep negotiating the price
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Cons
- Charges for Enhancements
- Leverages Incumbent Status
Kasim M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Great for what we needed, perfect product and easy
Likeliness to Recommend
What differentiates Planhat from other similar products?
ease of use and the easy implementation from the team
What is your favorite aspect of this product?
The interface is very good
What do you dislike most about this product?
the price as its on pricier side
What recommendations would you give to someone considering this product?
worth trying and better than most
Pros
- Client Friendly Policies
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Vendor's Interest First