What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistancePendo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pendo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Reliable
- Inspires Innovation
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Data Warehousing
Audience Segmentation
Data Integrity
Data Analysis and Survey Function
Data Management
Device and Browser Analytics
Conversion Analysis
Marketing Analytics
API Framework
Mobile Functionality
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
Also Featured in...
Pendo Reviews
Daniel A.
- Role: Information Technology
- Industry: Machinery
- Involvement: End User of Application
Submitted Jun 2023
Pendo is critical to measuring customer engagement
Likeliness to Recommend
What differentiates Pendo from other similar products?
It assists me in recruiting participants for research studies based on real use of a feature in our products and websites. These research projects help us make product direction choices, and ensuring that the individuals who participate use the product gives us more trust in our results. Monitoring and increasing product adoption to achieve a higher retention rate, including exposing potential cancellation threats, also helps me demonstrate ROI to my clients by displaying user adoption patterns. Furthermore, the reporting tools assist me in identifying sections of my site where people spend the most time.
What is your favorite aspect of this product?
I love being able to design a guide based on a template so that we can do user experience research surveys without having to code. It's simple to create something that looks professional, asks pointed questions, and yields meaningful information. I particularly enjoy that use is tracked in the past, and that the dashboard views or the option to split users/accounts based on various criteria are really strong. The finest insights in Pendo are the capabilities for tracking users to my site, where I can rapidly identify power users and discover use trends, which truly helps me gauge user adoption and highlight areas for training attention.
What do you dislike most about this product?
We have struggled at times with how to effectively leverage Pendo's broad features for our unique use cases, both on a micro and large scale. Pendo, on the other hand, has been working hard to provide case studies from which we may draw inspiration, as well as extra support resources that give more insight on best practices. Once the reports are generated, they are simple to utilize; however, making them can be difficult; this could be due to our specific system, but getting things started takes time.
What recommendations would you give to someone considering this product?
Pendo addresses two major issues: user onboarding/support in the application and data. Both are essential for our CX team to execute new releases, support them, and determine their success. We have data insights, and we collect a lot of information about our customers through behavior monitoring, surveys, and NPS, which we utilize to influence our CX and product roadmaps, as well as assess the performance of our communications.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Jeffrey W.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted May 2023
Look no further, PENDO IS HERE!
Likeliness to Recommend
What differentiates Pendo from other similar products?
In-App Guidance: Pendo's in-app guidance capabilities allow product teams to provide contextual help and guidance to users directly within the product. This can help reduce support requests and improve the overall user experience! Unlike it's competitors like SurveyMonkey or Mixpanel, the tutorials are fantastic that helps guide the Product team!
What is your favorite aspect of this product?
Product Roadmapping: Pendo's product roadmapping capabilities make it easy for product teams to plan and prioritize their roadmap. This includes data on feature usage, user feedback, and sentiment. Pendo also allows teams to collaborate on their roadmap, assign tasks, and track progress.
What do you dislike most about this product?
Complexity: Pendo is a powerful tool with many features, which can make it complex to set up and use. Users may need to spend time learning how to use!
What recommendations would you give to someone considering this product?
Please use Pendo! It's great to learn more about product analytics, feature adoption, and user interviewing/MVP's!
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Kaloki C.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2023
Pendo Experience Platform Review
Likeliness to Recommend
What differentiates Pendo from other similar products?
When it comes to website analytics, Pendo Experience Platform offers top features and is affordable and easy to work with
What is your favorite aspect of this product?
The software is affordable and comes with amazing web analytics Features It's flawless and easy to use
What do you dislike most about this product?
I have no complaints and the software is super affordable
What recommendations would you give to someone considering this product?
I recommend Pendo Experience Platform because it makes website and product analytics easy. It's cost effective too
Pros
- Unique Features
- Effective Service
- Inspires Innovation
- Altruistic
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
