What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Reliable
- Inspires Innovation
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Data Warehousing
Audience Segmentation
Data Integrity
Data Analysis and Survey Function
Data Management
Device and Browser Analytics
Conversion Analysis
Marketing Analytics
API Framework
Mobile Functionality
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
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Pendo Reviews
Parth N. P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2023
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Pendo from other similar products?
- Ease of integration - Breath of Features
What is your favorite aspect of this product?
- Reporting features are good and customizable - Feature tagging / segmentation help accurately segregate the data
What do you dislike most about this product?
- Subscription price is bit on higher side - Learning curve and setup of pages / feature tagging required to be product useful at all
What recommendations would you give to someone considering this product?
- There should be proper training of employee and proper transfer of ownership to take place. - There might be some development efforts will be required so need to consider the team accordingly for better implementation
Pros
- Continually Improving Product
- Trustworthy
- Caring
- Client Friendly Policies
Cons
- Less Performance Enhancing
- Wastes Time
- Security Frustrates
Please tell us why you think this review should be flagged.
Sam W.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Great visibility of product and customer usage
Likeliness to Recommend
What differentiates Pendo from other similar products?
The ability to segment customers, specific products, features and deep dive into their usage and effectiveness
What is your favorite aspect of this product?
Being able to create segments of my customers and understand their usage of our product. Then being able to create integrations and notifications
What do you dislike most about this product?
Clunky to get started and learn - very custom and new. Takes a while to understand processes and learn
What recommendations would you give to someone considering this product?
It is worth it if you take the time to get set up properly and integrate your data
Pros
- Continually Improving Product
- Reliable
- Includes Product Enhancements
- Helps Innovate
Please tell us why you think this review should be flagged.
Floyd L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2023
Pendo makes the whole analysis process easy.
Likeliness to Recommend
What differentiates Pendo from other similar products?
The Pendo tool facilitates decision-making by allowing users to express questions that will result in responses that fit the demands of the client. My team and I may utilize Pendo to validate whether a feature or component of our product is being used before opting to delete it. Pendo information is used in a number of ways inside our business, helping us to develop a better knowledge of our clients' operations and build better products. They provide us with visibility into user behavior, allowing us to uncover actionable insights that will help us steer our product in the proper direction.
What is your favorite aspect of this product?
Because they are always introducing new features to their product, they recognized an opportunity to include in-product lessons to educate consumers on how to use the most beneficial elements of the product, therefore making life simpler. We are able to plan our onboarding approach based on the needs of each user group thanks to Pendo. We also rigorously adhere to the brand rules and have complete control over how those guidelines are displayed aesthetically inside the product experience. Pendo displays which readers have committed to particular guides and where changes are needed; we utilize this information to construct our product roadmap.
What do you dislike most about this product?
It takes a significant amount of time and effort to properly utilize the platform, which can be a strain for busy persons with other commitments. The present product isn't really great, and I'm not sure I'll be able to persuade the correct people to do it, but Google Analytics doesn't capture the data I need to do my tasks.
What recommendations would you give to someone considering this product?
Our company is becoming more product-driven as a result of Pendo, which helps both our customers and our product. Pendo puts essential data at your fingertips, so instead of guessing and verifying, you can make decisions for your users based on real facts. Pendo is extremely valuable for extensive and adaptable analysis; this data enables us to present instructions, lessons, tooltips, and messages to our users at critical moments throughout the program. Furthermore, the Dashboards feature enables us to plan for the creation of central hubs where our staff can gather to ask questions and discuss findings.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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