Paycom Customer Reviews 2026 | Payroll

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Paycom

Composite Score

8.3 /10

CX Score

8.5 /10

106 Reviews Write a Review

Claim Software

What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Paycom's Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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8 Top Rated Capabilities

8 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

9 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact

2022

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

8 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

4% Negative

5% Neutral

91% Positive

Pros

Security Protects
Reliable
Helps Innovate
Respectful

Feature Ratings

Average 84

Direct Deposit

Time and Attendance

Compensation Management

Benefits Calculation

HR Systems Interface

Vacation and Leave Management

Tax Form Preparation

Taxation Deduction

Payroll Administration

Retirement Plan Tracking

Third Party System Integration

Vendor Capability Ratings

Average 80

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

Score 7.4

View Paycom in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.2

View Paycom in this category (opens in a new tab)

Background Check

Score 6.8

View Paycom in this category (opens in a new tab)

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Do not recommend.

Likeliness to Recommend

1 /10

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Andrea S.

Role: Human Resources
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to run payroll on

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Very easy to run payroll on

What is your favorite aspect of this product?

Payroll processing

What recommendations would you give to someone considering this product?

Easy enough to run payroll on

Pros

Reliable
Caring
Helps Innovate
Continually Improving Product

Stephanie B.

Role: Industry Specific Role
Industry: Recreation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Wonderful, user friendly product.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom offers a scheduling feature, and also is compatible with our existing feature to allow a smooth integration.

What is your favorite aspect of this product?

Wonderful, user friendly product. Easy to self teach, we have a lot of younger employees so this a great system for them to learn on.

What do you dislike most about this product?

I have not had a lot of experience with their customer service, and nothing else of the product is disagreeable.

What recommendations would you give to someone considering this product?

None that I can think of.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paycom

What is Paycom?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Paycom Ratings

84 Likeliness to Recommend

1 Since last award

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

Time and Attendance Track employee clock-in/clock-out, work schedules, overtime, and attendance with configurable alert mechanisms.

Compensation Management Manage compensation design, salary bands, salaried and hourly structures, and bonus and variable compensation plans.

Benefits Calculation Calculate and manage employee benefit deductions including health, dental, vision, life insurance, and voluntary benefits.

HR Systems Interface Interface with the organization's HR system to synchronize employee records, job data, and organizational changes.

Vacation and Leave Management Administer leave accrual policies, entitlement balances, leave request and approval workflows, and carryover rules.

Tax Form Preparation Generate and file employee tax forms (e.g., W-2, 1099, T4) for applicable federal, state/provincial, and local jurisdictions.

Taxation Deduction Calculate and deduct federal, state/provincial, and local taxes based on jurisdiction-specific rules and employee elections.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Retirement Plan Tracking Manage employee retirement plan enrollments, contribution calculations, employer matching, and tax implications.

Third Party System Integration Connect with third-party systems such as ERP, benefits providers, time tracking, and other business applications via APIs or connectors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Human Capital Management - Midmarket

Background Check

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

Paycom x Ron Marhofer Auto Family: Automating Time-Off Requests With GONE®

Unnecessary Action Hero — Episode 6: Professional Help

Paycom x Prairie Knights Casino: Winning Big by Switching Back

Paycom x Graeter’s: Serving Excellence for An Ice Cream Icon

Paycom x LAFC: Building a Legacy With Winning Tech

Paycom x Waukegan Park District: Streamlining Hiring, Payroll and Training

Paycom x Hearts for Hearing: Innovation and Service

When a Champ Has Questions, IWant™ Has Answers

Know it all with IWant

Paycom Reviews

Do not recommend.

Likeliness to Recommend

Cons

Andrea S.

Easy to run payroll on

Likeliness to Recommend

Pros

Stephanie B.

Wonderful, user friendly product.

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Time and Attendance

Compensation Management

Benefits Calculation

HR Systems Interface

Vacation and Leave Management

Tax Form Preparation

Taxation Deduction

Payroll Administration

Retirement Plan Tracking

Third Party System Integration

Vendor Capability Ratings

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Vendor Support

Ease of Data Integration

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization