In Partnership With SelectHub
What is Paycom?
Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.
Company Details
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In Partnership With SelectHub
Paycom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Paycom?
Pros
- Friendly Negotiation
- Transparent
- Security Protects
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Compensation Management
Time and Attendance
Direct Deposit
HR Systems Interface
Tax Form Preparation
Benefits Calculation
Accounting Systems Interface
Taxation Deduction
Vacation and Leave Tracking
Retirement Plan Tracking
Self Service Portal
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Paycom Reviews
Justin G.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2023
It saved our HR team payroll time
Likeliness to Recommend
What differentiates Paycom from other similar products?
Our organization has recently made the switch to Paycom from a previous payroll provider. The implementation staff was fantastic to work with. They paid close attention and were quick to respond. At every time we needed them, they were available to answer our questions and address our issues.
What is your favorite aspect of this product?
The new Paycom representative we were assigned is less helpful than the previous one. So far, this is the only problem we've seen with Paycom. We'd appreciate it if our newly allocated rep were more communicative.
What do you dislike most about this product?
There is a need to increase responsiveness and slow down the implementation process.
What recommendations would you give to someone considering this product?
Paycom excels at providing a centralized location for employees to view their various personal records. It's simple to use, both for employees and administrators. Following up effectively is one area where they can improve.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Samuel J.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2023
There isn't much I don't love about Paycom.
Likeliness to Recommend
What differentiates Paycom from other similar products?
This product has high technology and excellent ease of use
What is your favorite aspect of this product?
It is the most comprehensive program I've ever used to manage Payroll & execute Human Resources tasks.
What do you dislike most about this product?
can get pricey to add additional features
What recommendations would you give to someone considering this product?
Paycom software is very easy to understand and navigate. great value
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Timothy H.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2023
Paycom helped us pay and track our staff
Likeliness to Recommend
What differentiates Paycom from other similar products?
Our company culture has been transformed by centralizing all HR and policy information in one place. As soon as we can confirm that all employees have access to the policy material, we can have them sign off on having read it.
What is your favorite aspect of this product?
Employees might be swiftly located or filtered for their specific manager's or department's needs using the comprehensive search feature. The capability of editing many files at once in a batch was likewise simple to implement. While we were allowed to change providers, we used Paycom to pay our staff and keep track of their numbers reasonably well.
What do you dislike most about this product?
Because of the epidemic, we have had trouble summoning assistance for some of the unused modules we continue to pay for. We are pleased with the modules we are now utilizing and expect to receive the funding required to deploy the remaining modules in the not-too-distant future.
What recommendations would you give to someone considering this product?
Management of compensation. We have modules that aren't being utilized to their full potential, yet we're still being charged for them. Inconveniently, we have had a hard time locating a technician to come out and install it.
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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