Paycom Logo
Paycom Logo
Paycom

Paycom

Composite Score
6.9 /10
CX Score
7.1 /10
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Paycom
6.9 /10

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

9% Negative
6% Neutral
85% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Reliable
  • Friendly Negotiation

Feature Ratings

Average 71

Performance Management

75

Talent Management

75

Talent Acquisition

73

Employee Record

73

Benefits Administration

73

Time and Attendance

72

Workforce Planning

70

Payroll Administration

69

Learning and Development

68

Position Management

65

Vendor Capability Ratings

Average 80

Breadth of Features

86

Ease of IT Administration

84

Quality of Features

81

Ease of Implementation

81

Business Value Created

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Vendor Support

76

Ease of Customization

74

Paycom Reviews

Amber C.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Great features, difficult to use, poor support.

Likeliness to Recommend

6 /10

What differentiates Paycom from other similar products?

The breadth of the services and products they offer all in one spot.

What is your favorite aspect of this product?

Managing payroll is a breeze.

What do you dislike most about this product?

The counter-intuitivitiveness of using the product on the back end.

What recommendations would you give to someone considering this product?

Ensure you are paired with a customer support representative who knows what they're doing & is available.

Pros

  • Continually Improving Product
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Less Effective Service
  • Inhibits Innovation
  • Less Caring

Kary M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Very innovative, easy-to-use highly recommended.

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Innovative

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing liked it

What recommendations would you give to someone considering this product?

Try it you'll like it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Innovative company with great customer service

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Respectful

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