Paycom Logo
Paycom Logo
Paycom

Paycom

Composite Score
6.9 /10
CX Score
7.1 /10
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Paycom
6.9 /10

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

92 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

9% Negative
6% Neutral
85% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Reliable
  • Friendly Negotiation

Feature Ratings

Average 71

Performance Management

75

Talent Management

75

Talent Acquisition

73

Employee Record

73

Benefits Administration

73

Time and Attendance

72

Workforce Planning

70

Payroll Administration

69

Learning and Development

68

Position Management

65

Vendor Capability Ratings

Average 80

Breadth of Features

86

Ease of IT Administration

84

Quality of Features

81

Ease of Implementation

81

Business Value Created

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Vendor Support

76

Ease of Customization

74

Paycom Reviews

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Easy to use, loved the user friend of the app

Likeliness to Recommend

10 /10

Pros

  • Inspires Innovation
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Caitlynn D.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to navigate for all users!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom HCM automates just about all processes as well as integrates with other products which is a unique feature compared to most other products for the price. Through the automated processes we are able to stay up to date and have correct data.

What is your favorite aspect of this product?

The training resources are endless with Paycom which has aided all users. The user interface is beautiful and easy to learn how to use for both HR, management and employees. I love how Paycom is always updating their software and the fact it can be used on multiple platforms and devices.

What do you dislike most about this product?

There is nothing I dislike about Paycom.

What recommendations would you give to someone considering this product?

Paycom is very user friendly, easy to learn, and very innovative so this would be an excellent product for anyone with employees. Employees have access to information relevant and accessible to them, managers can make updates, and HR can automate processes needed on their end. Overall a great product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David L.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

A simple system but lacking customization

Likeliness to Recommend

7 /10

What differentiates Paycom from other similar products?

More data entry is required for similar result as a leading competitive brand; it's a bit cumbersome. Adding more clerical time to salaried workers' days is not what was intended.

What is your favorite aspect of this product?

The menu format is clear and friendly

What do you dislike most about this product?

The time entry is slow and cumbersome, and vacation accrual des not work with carry-over vacation days.

What recommendations would you give to someone considering this product?

Try a few programs out from an end user's perspective to be sure your company is making the right long-term cost decision.

Pros

  • Security Protects
  • Trustworthy
  • Caring
  • Respectful

Cons

  • Less Productive
  • Less Efficient Service
  • Under Delivered

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