What is Outreach?
Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Outreach?
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
E-Mail Campaign Management
E-Mail Integration
Workflow Automation
Sales Analytics
CRM Integration
Call Management
Omnichannel Campaign Management
Pipeline Management
Dialer Integration
Next-Best-Action Recommendations
Internal Sales Collaboration
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
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Outreach Reviews
Micah P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Save time find prospects! Act like 10 people!
Likeliness to Recommend
What differentiates Outreach from other similar products?
The back end support, integrations, and ability to track activity set Outreach above the rest. There are a lot of automation or "Sequencing" companies, but none better than outreach. From setting rules to creating quick responses, it is hands down the best.
What is your favorite aspect of this product?
Outreach everywhere as a plug in is phenomenal. I can be emailing, searching on LinkedIn or diving through new databases for prospects. If I have an email and phone number I can send quality touches to set meetings.
What do you dislike most about this product?
At times you can get backlogged with tasks. Normal when putting so many people through a new campaign.
What recommendations would you give to someone considering this product?
Get a data scrubbing tool, integrate with your email, listen to recorded calls, and track experiments. When you find something that is working dig in deep!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2023
Solid, prospecting automation, tool overall
Likeliness to Recommend
Pros
- Efficient Service
- Saves Time
- Respectful
- Reliable
Cons
- Slower Product Innovation
- Less Inspiring
- Less Transparent
Christopher R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
It's an overall great product
Likeliness to Recommend
What differentiates Outreach from other similar products?
Overall, Outreach's unique combination of omni-channel communication, advanced automation, and collaborative features sets it apart from other similar products in the market. It is also probably most likely to offer integrations with other mainstream sales products as well.
What is your favorite aspect of this product?
Outreach offers an omni-channel approach to communication, allowing users to reach prospects through various channels like email, phone, and social media. This helps teams engage with prospects on their preferred platform and increases the overall engagement experience. I personally think that Outreach delivers enhanced capability compared to it's peers when it comes to social engagement as well.
What do you dislike most about this product?
The product itself is not intuitive and requires a large and complex implementation experience so much so that it can be intimidating to earlier staged organizations. The price point is a tough nut as well though as opposed to others I personally believe the value is there. They have become a bit immersed in the notion of their status and have lost sight of the need to put the customer front and center.
What recommendations would you give to someone considering this product?
Outreach has long been known as the "go-to" sales engagement platform, especially for high-growth companies in the tech space. In some ways, it has that Salesforce like status in it's category. While they have continued to innovate and present a formidable and attractive experience when it comes to features and UX, they have tried to focus too much on horizontal growth instead of cementing it's place where it has already succeeded. As a result you have seen other products like Groove begin to gain ground on the marketshare and attractiveness of what to look at when weighing options, especially at the price point of Outreach.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Charges for Enhancements
- Under Delivered
- Leverages Incumbent Status
