Oracle

Oracle CX Sales

8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Security Protects
Reliable
Inspires Innovation

Feature Ratings

Average 81

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Oracle CX Sales Reviews

Marie M.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Valuable automation software

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Through a comprehensive, linked, and scalable CRM solution, Oracle CX Sales, a component of the Oracle Cloud CX package, strives to give richer customer data to assist salespeople be more effective. A system of recommendations called Oracle CX Sales directs and prescribes the optimal course of action.

What is your favorite aspect of this product?

I enjoy how the software is set up and its user interface. It makes using and getting to the features you need simple. We frequently use the application to manage vendor relationships and retrieve Purchase Orders where I work in eCommerce. Using Visual Builder or PaaS solutions, we create custom pages. CPQ, Supply Chain, and other Oracle solutions can be integrated.

What do you dislike most about this product?

For a typical sales rep, searching for records is exceedingly challenging. To determine whatever, record set, the salespeople would have to know at which level of visibility. The search choices are not very flexible or user-friendly for salespeople on the street.

What recommendations would you give to someone considering this product?

In terms of what it accomplishes as a relationship management system, this tool is simple to use. The product can be customized by the user to match their needs, including features that are generally reserved for paying services provided by the seller.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Anoop C.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Sales planning and managing performances are good

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales was a breath of fresh air, considering we got a 360 overview of customer data in one place. Configuring products and improving collaboration with customers, Pricing and quote management are some of the best features. Ease integration with tools like Salesforce CRM.

What is your favorite aspect of this product?

Some features are complex to use for new sales team members and require some user training; hence the product can be more intuitive. Have to improve the UI interface and Dashboard accuracy.

What do you dislike most about this product?

The UI/UX and feature set can be complex for beginners and those who haven’t experienced an entire sales lifestyle. The product has a lot of intricacies and has to be carefully used so that data is not corrupted and the flow of information is accurate.

What recommendations would you give to someone considering this product?

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Industry Specific Role
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Easy to use and implement. Powerful reporting.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

81 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Oracle CX Sales Reviews

Marie M.

Valuable automation software

Likeliness to Recommend

Pros

Anoop C.

Sales planning and managing performances are good

Likeliness to Recommend

Pros

Easy to use and implement. Powerful reporting.

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

1
Since last award

Feature Ratings

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization