Oracle

Oracle CX Sales

8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Security Protects
Reliable
Inspires Innovation

Feature Ratings

Average 81

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Oracle CX Sales Reviews

Yana M.

Role: Operations
Industry: Other
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Mar 2023

Great features

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Great customer service

What is your favorite aspect of this product?

Great IT support

What do you dislike most about this product?

Cost is a bit high for our company.

What recommendations would you give to someone considering this product?

Cost is a bit high for our company

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gajendra S.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Effective tools to identify sales-ready leads

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

It automates all sales-related operations, saving time throughout the sales process. It allows sales representatives to automate reminders and follow-up emails without losing their personal touch.

What is your favorite aspect of this product?

The CRM is a paperless sales system. Reps can connect it to their local and online databases in a variety of ways, with all data displayed on a dynamic dashboard that is accessible from any device. The same dashboard tracks and records important metrics about customer behavior.

What do you dislike most about this product?

Oracle's social CRM features, enabling social engagement and monitoring of audience comments, are not competitive with other offerings.

What recommendations would you give to someone considering this product?

It automates daily sales tasks, converts website visitors into qualified leads, allows for the management, viewing, and tracking of customer accounts from a shared database for upsell and cross-sell opportunities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

shubham s.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

A complete lifecycle product.

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Simply because of the modules available, Oracle CX Sales was a complete solution. With a 360-degree view of our customers' data in one location, Oracle CX Sales was a breath of fresh air in comparison to the products we researched and the internal solutions we had, including preserving data on excel and access databases. It is a one-stop shop for a whole sales team to handle each and every step of the whole sales lifecycle because pricing, sales force automation, customer data management, and Oracle CPQ are all included under one roof.

What is your favorite aspect of this product?

For our employees, customers, suppliers, and partners, we desired a comprehensive sales solution. For our team, we wanted to automate our sales force and make sure they had the greatest AI/ML solution built into the platform so that data could be used more effectively and they would receive intelligent push alerts. Planning for the full sales lifecycle was aided by the sales planning and performance management modules. In particular, performance management was helpful in creating a baseline and assessing the sales team. We employed customer data management when we had an internal business use case that required us to comprehend, store, and re

What do you dislike most about this product?

The product might be more straightforward because several functions are difficult for new members of the sales team to utilise and require some user training. To give the overall product a more contemporary feel and user-friendly interface, perhaps the Oracle CX Sales team should take inspiration from contemporary UI/UX examples.

What recommendations would you give to someone considering this product?

Excellent as a tool for managing customer relationships, sales forecasting, and creating stronger sales plans for the entirety of transaction lifecycles using crucial and complex data. It also provides a 360-degree, detailed perspective of vendors, partners, and customers. maintaining high standards and consistency in pricing to make bids appealing to potential clients. In the end, this is a great tool for closing sales while having access to the information you need in one location.

Pros

Reliable
Enables Productivity
Unique Features
Caring

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

81 Likeliness to Recommend

93 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Oracle CX Sales Reviews

Yana M.

Great features

Likeliness to Recommend

Pros

Gajendra S.

Effective tools to identify sales-ready leads

Likeliness to Recommend

Pros

shubham s.

A complete lifecycle product.

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

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1
Since last award

Feature Ratings

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization