What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
94 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Security Protects
- Reliable
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Oracle CX Sales Reviews
Chigozirim O.
- Role: C-Level
- Industry: Banking
- Involvement: Initial Implementation
Submitted Jun 2021
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
It provides the ability to view our customer profiles in a holistic view
What is your favorite aspect of this product?
We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating.
What do you dislike most about this product?
not having solution verticals as we had in Siebel CRM
What recommendations would you give to someone considering this product?
Once you have the proper budget then go for it.
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Reliable
Francis B.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jun 2021
Transformed our business overnight
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
The whole experience: Sales teams were friendly and not pushy during the sale They helped us thru self-inflicted issues Engaged with us on training and CABS Quarterly updates provide us with continued tools to grow our business, even though we only utilize <25% of the capabilities they provide us
What is your favorite aspect of this product?
The Business Intelligence Reporting
What do you dislike most about this product?
Business Plans, Sales Quotas, and Territory Management need a lot of work...............but getting better!
What recommendations would you give to someone considering this product?
Do your research, and don't buy a product based just on the Sales Pitch. Challenge the Sales teams each step of the way, only buy when you have crossed everything off your list.
Pros
- Friendly Negotiation
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Jun 2021
Adds value but the adoption is not easy
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Respectful
Cons
- Commodity Features
- Less Efficient Service
- Less Caring