Oracle

Oracle CX Sales

8.3 /10

What is Oracle CX Sales?

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

Company Details

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Awards & Recognition

Oracle CX Sales won the following awards in the Customer Relationship Management - Enterprise category

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2 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

Oracle CX Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle CX Sales.

81 Likeliness to Recommend

94 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle CX Sales?

4% Negative

7% Neutral

89% Positive

Pros

Respectful
Security Protects
Reliable
Inspires Innovation

Feature Ratings

Average 81

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Oracle CX Sales Reviews

Bhupendra M.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to use and continuously improving product

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

Ease of use: Product is very easy to customize. I have seen even business users making small changes in code or page layouts directly. So, it works perfect if business requirements are simple. IT admin cost and time to move easy changes into mainline is shortened.

What is your favorite aspect of this product?

Ease of customization. Rich search and analytics features.

What do you dislike most about this product?

Complex UI customization ( support of CSS, HTML) is not built natively. You have to use collaborative tool like VBCS etc...Analytics joins are still tricky and can be made better or more user friendly. Security can still be demoralized and made better.

What recommendations would you give to someone considering this product?

It will depend on type of customizations, criticality of systems, security/reports needs.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Effective Service

Karan N.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

A great tool for sales and service delivery teams

Likeliness to Recommend

10 /10

What differentiates Oracle CX Sales from other similar products?

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is an easy-to-use platform with seamless integration with Salesforce. It provides metrics associated with the lead or client and also helps in grading accounts that help in targeting high-value accounts/customers.

What is your favorite aspect of this product?

Ability to create a holistic view of customer profiles across departments Integration with Salesforce CRM Excellent organization of customer data

What do you dislike most about this product?

The export/import process for data needs to be more simplified AR reports are not user friendly Does not detect duplicate accounts or contacts

What recommendations would you give to someone considering this product?

It can be useful for an organization that has Salesforce CRM, as there is a seamless integration between both systems. It is useful if a company is looking to implement our practices, workflows, and approvals in its processes. I feel Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is better utilized when it is implemented throughout an entire organization with different levels of permissions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Martín S.

Role: Sales Marketing
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

A great tool for improving business efectiveness

Likeliness to Recommend

9 /10

What differentiates Oracle CX Sales from other similar products?

It has a very robust mobile platform with a very intuitive and user-friendly interface.

What is your favorite aspect of this product?

How easy it was to set up. It's also a very flexible platform.

What do you dislike most about this product?

We had some troubles at first with the messaging section, but customer support was very kind and gave us a quick solution.

What recommendations would you give to someone considering this product?

Make sure that during the implementation process it can be integrated with open source CI/CD tool.

Pros

Friendly Negotiation
Reliable
Performance Enhancing
Enables Productivity

Oracle CX Sales

What is Oracle CX Sales?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Oracle CX Sales Ratings

81 Likeliness to Recommend

94 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Oracle CX Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Oracle CX Sales Reviews

Bhupendra M.

Easy to use and continuously improving product

Likeliness to Recommend

Pros

Karan N.

A great tool for sales and service delivery teams

Likeliness to Recommend

Pros

Martín S.

A great tool for improving business efectiveness

Likeliness to Recommend

Pros

Most Popular Oracle CX Sales Comparisons

Salesforce Sales Cloud Enterprise

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

1
Since last award

1
Since last award

Feature Ratings

Lead Management

Customer Service Management

Telephony and Call Center Management

Sales Management

Analytics and Reporting

Marketing Management

Account and Contact Management

Activity and Workflow Management

Quote Contract and Proposal

Collaboration

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization