What is NinjaOne?
NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne?
Pros
- Reliable
- Saves Time
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Real User Monitoring
Remote Control
Mobile Device Management
Network Management
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Process Automation
Support for IoT Devices
Discovery
Endpoint Backup
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Vendor Support
Ease of Customization
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NinjaOne Reviews
Thomas R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Extremely useful tool!
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
NinjaOne has an incredible patching system in comparison to similar products, the patching is about as automated as it possibly could be and further to this NinjaOne is very fast and I'm yet to see a glitch. We also use ConnectWise Automate in other national offices and I must say that I personally prefer NinjaOne for this reason.
What is your favorite aspect of this product?
My favorite aspect of this product as mentioned above is the seamless automated patching that makes our life just that little bit easier. Further to this the software itself is very intuitive, secure and reliable. The remote access tools do a great job also.
What do you dislike most about this product?
I think the network monitoring aspect isn't as good as other products but I have a lot of confidence in NinjaOne and can see that being improved in the future.
What recommendations would you give to someone considering this product?
I would recommend this product as an automated patcher/ centralized endpoint management software over most products that claim to do the same thing.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Lincoln E.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
NinjaOne is very innovative and improving
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
I have been using NinjaOne for about 4 years now. They listen to their customers. There is always an open forum for ideas. Support is always helpful even with the "stupid" questions.
What is your favorite aspect of this product?
I love the automation and that you can customize the automation to fit your specific needs
What do you dislike most about this product?
There is always room for improvement with any product. I don't have any major dislike just a couple of things that can be improved. That said NinjaOne is always working to improve their product
What recommendations would you give to someone considering this product?
Demo other products. You probably won't find another RMM that has the depth of built in features that NinjaOne has in their product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Zackery R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Easy to manage a lot of endpoints all in one place
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
Ability to use not one, but 2 different remote access platforms
What is your favorite aspect of this product?
Ease of patch management for desktop and servers
What do you dislike most about this product?
I cant update common patch alerts on the org level
What recommendations would you give to someone considering this product?
Allowing updates to patching/alerts via the org level to endpoints sharing the same alert.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable