NinjaOne Customer Reviews 2024

NinjaOne

8.1 /10

24 Reviews Write a Review

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What is NinjaOne?

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Company Details

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Awards & Recognition

NinjaOne won the following awards in the Remote Monitoring and Management category

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NinjaOne Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne?

3% Negative

5% Neutral

92% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 80

Patch Management

Real User Monitoring

Remote Control

Mobile Device Management

Network Management

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Support for IoT Devices

Discovery

Endpoint Backup

Vendor Capability Ratings

Average 82

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Also Featured in...

Patch Management

Score 8.2

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Remote Support

Score 7.9

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NinjaOne Reviews

Ashu K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

"A simple-to-use, extremely functional RMM"

Likeliness to Recommend

8 /10

What differentiates NinjaOne from other similar products?

The interface is simple to use, and the layout is intuitive. Ninja was simple to learn and master. I liked how RDP and AV were combined. 5 scripting languages are supported. Patch Administration.

What is your favorite aspect of this product?

Ninja RMM's Platform! The user interface is really simple to use. You can tell the Ninja team spent a lot of time and thinking into it. The dashboard's capacity to display all controlled systems is unparalleled. More importantly, you must be able to act on those systems in a very intuitive manner. Automation, software deployment, and the list goes on and on!

What do you dislike most about this product?

The only issue I can think of is that there doesn't appear to be a method to remote control into endpoints that aren't handled by Ninja, such as Connectwise control. Everything else meets or above our expectations.

What recommendations would you give to someone considering this product?

The two things I didn't like were our early troubles with TeamViewer integration (which was resolved by switching to Splashtop, and we haven't had any problems since) and the lack of a built-in ability to remove a Windows update across all devices. Given Windows' recent instabilities, I feel this would be a wonderful feature that would save a lot of effort.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Jordan S.

Role: Vendor Management
Industry: Telecommunications
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted May 2021

It is an easy to use product with remarkable

Likeliness to Recommend

10 /10

What differentiates NinjaOne from other similar products?

Its a higher quality product thats not offered by others.

What is your favorite aspect of this product?

The quality and reliability it gives while using the product.

What do you dislike most about this product?

To be honest there wasn't nothing that was dislike by me about this product.

What recommendations would you give to someone considering this product?

That is money well spent and that they'll won't be disappointed using it.

Pros

Helps Innovate
Continually Improving Product
Altruistic
Generous Negotitation

NinjaOne

What is NinjaOne?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love NinjaOne?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Patch Management

Remote Support

NinjaOne Reviews

Ashu K.

"A simple-to-use, extremely functional RMM"

Likeliness to Recommend

Pros

Jordan S.

It is an easy to use product with remarkable

Likeliness to Recommend

Pros

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Feature Ratings

Patch Management

Real User Monitoring

Remote Control

Mobile Device Management

Network Management

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Process Automation

Support for IoT Devices

Discovery

Endpoint Backup

Vendor Capability Ratings

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization