What is NinjaOne?
NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne?
Pros
- Reliable
- Saves Time
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Remote Control
Real User Monitoring
Network Management
Mobile Device Management
Support for IoT Devices
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Process Automation
Discovery
Endpoint Backup
Vendor Capability Ratings
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Vendor Support
Ease of Customization
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NinjaOne Reviews
Zackery R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Easy to manage a lot of endpoints all in one place
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
Ability to use not one, but 2 different remote access platforms
What is your favorite aspect of this product?
Ease of patch management for desktop and servers
What do you dislike most about this product?
I cant update common patch alerts on the org level
What recommendations would you give to someone considering this product?
Allowing updates to patching/alerts via the org level to endpoints sharing the same alert.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Sean K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2021
Great Sales Experience, Simple Implementation.
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
In my experience, NinjaRMM simplifies Remote Management and Maintenance quite a bit, when compared to other products/services from other Vendors. For those in need of a core set of features without all the fluff and countless unneeded features, NinjaRMM provides exactly that. It's a reasonably priced product which provides exactly what an organization of my size needs, and comes with a support staff second to none.
What is your favorite aspect of this product?
As a one-man IT Team, I find NinjaRMM to provide many benefits. I'm able to keep an eye on every facet of my IT operation and ensure all systems are performing optimally which allows me to focus on other, more important issues. The ability to schedule the execution of custom scripts and create policies to handle mundane tasks is huge for me and allows me to focus my efforts on-site, where and when I am needed most.
What do you dislike most about this product?
At this time the only complaint I have is with regard to the lack of ability to manually deploy the Splashtop agent, and Bitdefender. Both are installed using an automated deployment process which works wonderfully, but does not allow for individual system installations using a manual process.
What recommendations would you give to someone considering this product?
Give it a shot. The trial is free and the staff at NinjaRMM is available to assist and answer questions every step of the journey. You won't be sorry! I guarantee it!
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Respectful
Bill H.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Oct 2021
A must have tool with Swiss Army Knife features.
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
A huge difference was the inclusion of Teamviewer or Splashtop abilities, which reduced our spend on remote access costs to the point that it paid for itself- and that's before considering the inventory management and patching.
What is your favorite aspect of this product?
Remote access for support and for my users to access their desktops from home.
What do you dislike most about this product?
When Teamviewer changed heir licensing methods it sometimes is challenging to be able to connect easily.
What recommendations would you give to someone considering this product?
Use it everyday to keep an eye on unis that need patching or maybe running unsanctioned software.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
