What is NinjaOne?
NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne?
Pros
- Reliable
- Saves Time
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Real User Monitoring
Remote Control
Mobile Device Management
Network Management
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Process Automation
Support for IoT Devices
Discovery
Endpoint Backup
Vendor Capability Ratings
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Vendor Support
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NinjaOne Reviews
Joshua D.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jan 2024
Easy to use, at a great price.
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
As a small shop, this gives us everything we need without having extra “bells and whistles” and at a great price.
What is your favorite aspect of this product?
Constant monitoring of devices.
What do you dislike most about this product?
Nothing I dislike. I am just waiting for them to implement their software repository.
What recommendations would you give to someone considering this product?
Definitely give it a try, especially if you are a small or medium sized business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shahid a.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
An amazing RMM, patch management software
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
Ninja one is easy to setup and it has incredible feature sets with high performance of patch management to deployment.
What is your favorite aspect of this product?
There customer support is highly plus point for the ninja one which is so responsive and equally knowledgeable.
What do you dislike most about this product?
Sometimes the patches will not update or synchronize to the windows and providing a dark mode will increase user intuitiveness.
What recommendations would you give to someone considering this product?
This is the best and amazing software for patch management, Remote monitoring management, deployment. It is easy to setup and easy to use which as a centralized categorized dashboard. It's customer support is the best which clears your queries and helps you understanding it easily.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
gunda s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Effective Enterprise management software
Likeliness to Recommend
What differentiates NinjaOne from other similar products?
Installing and deploying Ninja One without having to touch each individual endpoint was simple. It was quite simple to integrate the Ninja One into our system .
What is your favorite aspect of this product?
Managing PCs with manual overrides and applying additional rules is made simple with the help of the user friendly PC device management.
What do you dislike most about this product?
The only drawback I can think of is that, in terms of antivirus software, it does not currently offer Windows Defender integrations. Although their cloud backup service appears fantastic, it is just too costly for both our clients and us.
What recommendations would you give to someone considering this product?
If you are considering Ninja one it has all assets in one console and then some for far less money and with much easier licensing.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Respectful
