MSP360

MSP360 Managed Backup

8.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

0% Negative

4% Neutral

96% Positive

Pros

Unique Features
Generous Negotitation
Transparent
Includes Product Enhancements

Feature Ratings

Average 86

Backup Automation

Backup of Cloud Based Data

Application Awareness

Replication for Long Term Storage and Disaster Recovery

File Explorer Granular Restore

Virtual Machine Backup

Backup Monitoring and Reporting

Replication for High Availability

Automated Backup Testing and Verification

Deduplication Implementation

Physical Backup for Multiple Platforms

Vendor Capability Ratings

Average 84

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

MSP360 Managed Backup Reviews

Yohanna S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2020

Fast and simple monitoring and backups

Likeliness to Recommend

9 /10

What differentiates MSP360 Managed Backup from other similar products?

There are several aspects for which this software differs from other products similar to it, such as the one that allows to carry out a centralized monitoring of all the data, since in this way maintaining its security is much easier, the that integrates with multiple cloud storage platforms thus offering the user the ability to choose the one that suits him, in addition to the one that has a fairly intuitive and easily configured interface, as well as the one that is not only useful for creating backup copies but also to respond quickly to disasters.

What is your favorite aspect of this product?

As for my favorite aspect, I would say that it is fast software when it comes to responding to disasters, since in this way the loss of business data is seriously prevented, I like the fact that it does not consume much memory in the equipment and that when its installation is carried out it does not take much time or focuses on complex configurations that require a technician, I must also mention that its interface is easy to handle because it is totally intuitive so carry out the backup process and the choice of the cloud storage server will be nothing complex.

What do you dislike most about this product?

A problem that this software manifests is that sometimes its connection with the Amazon S3 server fails so it is necessary to act quickly to take the storage of the backups to another cloud provider.

What recommendations would you give to someone considering this product?

This software would advise you to use it for any business that wants a backup of your most important data at an enterprise level, since in this way you will not lose the same problem since it is not only an ideal software for creating backup copies but also It also responds to disasters.

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

Need Assistance?

Awards & Recognition

MSP360 Managed Backup Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

MSP360 Managed Backup Reviews

Yohanna S.

Fast and simple monitoring and backups

Likeliness to Recommend

Pros

Most Popular MSP360 Managed Backup Comparisons

Microsoft Azure Backup

Acronis Cyber Protect

Arcserve Backup

Veeam Data Platform

Backup Exec

Zerto Platform

1
Since last award

2
Since last award

Feature Ratings

Backup Automation

Backup of Cloud Based Data

Application Awareness

Replication for Long Term Storage and Disaster Recovery

File Explorer Granular Restore

Virtual Machine Backup

Backup Monitoring and Reporting

Replication for High Availability

Automated Backup Testing and Verification

Deduplication Implementation

Physical Backup for Multiple Platforms

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training