MSP360

MSP360 Managed Backup

8.0 /10

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

0% Negative

4% Neutral

96% Positive

Pros

Unique Features
Generous Negotitation
Transparent
Includes Product Enhancements

Feature Ratings

Average 86

Backup Automation

Backup of Cloud Based Data

Application Awareness

Replication for Long Term Storage and Disaster Recovery

File Explorer Granular Restore

Virtual Machine Backup

Backup Monitoring and Reporting

Replication for High Availability

Automated Backup Testing and Verification

Deduplication Implementation

Physical Backup for Multiple Platforms

Vendor Capability Ratings

Average 84

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

MSP360 Managed Backup Reviews

Nicolas P.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Good price, easy management, cloud storage

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

I tryed several solution but this one is the most easy I found and it's fully compatible with S3 cloud storage solutino from competitors.

What is your favorite aspect of this product?

cloud compatibility is a so good feature and you are not blocked on the vendor cloud service

What do you dislike most about this product?

need mobile app for some customers and actualy, not exist on the MSP solution

What recommendations would you give to someone considering this product?

be sure to not be attached to your vendor cloud storage as price could be updated quickly

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Justin P.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Cheap and effective small scale backup

Likeliness to Recommend

8 /10

What differentiates MSP360 Managed Backup from other similar products?

It is a low cost option that allows you to backup data naively to a number of public cloud options. The agent can run on the local servers themselves. This provides a low cost way to backup local data for customers.

What is your favorite aspect of this product?

There is a wide array of cloud storage options available.

What do you dislike most about this product?

The reporting on backup success and failure is not 100% accurate. I requires manual checking to verify.

What recommendations would you give to someone considering this product?

This is great for small, low cost implementations.

Pros

Client Friendly Policies
Friendly Negotiation
Generous Negotitation
Transparent

Cons

Less Efficient Service
Less Effective Service
Wastes Time

Bianca A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Effective program for data backup.

Likeliness to Recommend

9 /10

What differentiates MSP360 Managed Backup from other similar products?

Cloudberry differs from the rest because it gives its users the flexibility of being able to carry out a configuration that gives them a programmed backup so that they do not need to have to carry out said process manually, said backup process is carried out in real time so that constantly all important business data is being backed up in the cloud, the stored data is easy to find so that in case of an emergency you can have it in the shortest possible time, in addition the user can store your data in different providers in cloud .

What is your favorite aspect of this product?

One of the first aspects that I like about this software is that it gives the user the flexibility to choose where to store the backup copies, which gives the advantage of being able to access them from anywhere and when desired, on the other hand when You pay for your service You pay only for what is used, that is, only for the storage space used, plus it gives a long list of cloud providers to choose from.

What do you dislike most about this product?

Configuring the backup carried out in the cloud can be somewhat complex, so I would say that this is one of the negative aspects of the software, in addition to using a backup in the cloud and not physically has its pros and cons so It is good that the user is clear about this.

What recommendations would you give to someone considering this product?

I recommend that the user assesses well what is the advantage of a storage in the cloud or in a physical way so that he can choose which is the one that best suits his needs, both are functional since in case of some disaster he can protect his company from Data loss.

Pros

Saves Time
Acts with Integrity
Helps Innovate
Continually Improving Product

MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

MSP360 Managed Backup Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

File Explorer Granular Restore Individual files can be located and restored from backup media without the need for full system mounting and restore.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

MSP360 Managed Backup Reviews

Nicolas P.

Good price, easy management, cloud storage

Likeliness to Recommend

Pros

Justin P.

Cheap and effective small scale backup

Likeliness to Recommend

Pros

Cons

Bianca A.

Effective program for data backup.

Likeliness to Recommend

Pros

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Feature Ratings

Backup Automation

Backup of Cloud Based Data

Application Awareness

Replication for Long Term Storage and Disaster Recovery

File Explorer Granular Restore

Virtual Machine Backup

Backup Monitoring and Reporting

Replication for High Availability

Automated Backup Testing and Verification

Deduplication Implementation

Physical Backup for Multiple Platforms

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training